Cloud Technical Account Manager, AWS Enterprise Support, Strategic Industries

About the role

AWS Global Services includes experts from across AWS who help customers design, build, operate, and secure their cloud environments. As a Technical Account Manager (TAM) in AWS Enterprise Support, you will serve as the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises. This role focuses on advising customers on AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and more, rather than hands-on troubleshooting.

You will work proactively to craft and execute strategies for AWS adoption, provide advocacy and strategic technical guidance, and ensure customers' AWS environments remain operationally healthy and resilient. The role requires building close relationships to understand business and operational needs, addressing technical challenges, and helping customers achieve maximum value from AWS. This position may require travel of 10% or more as needed.

Responsibilities

• Serve as the principal technical advisor and 'voice of the customer' for AWS Enterprise Support customers.
• Work proactively to drive customer adoption and use of AWS services, including compute, storage, databases, serverless, IoT, and more.
• Collaborate with engineers and service teams to resolve customer issues and ensure operational health.
• Provide strategic technical guidance and best practices for planning and building AWS solutions.
• Engage with senior leadership to discuss incidents, trade-offs, support, and risk management.
• Understand customer business and operational needs to help them achieve the greatest value from AWS.
• Travel 10% or more as required to meet customer needs.

Qualifications

Basic Qualifications

• 3+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting for three (3) or more of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or applications development in a distributed systems environment.
• Bachelor's degree.

Preferred Qualifications

• Experience with AWS services or other cloud offerings.
• Experience in an internal enterprise or external customer-facing environment as a technical lead.

About the Team

AWS values diverse experiences and encourages candidates from all backgrounds to apply, even if they do not meet all listed qualifications. The team fosters an inclusive culture that promotes curiosity, connection, and innovation. Employee-led affinity groups and inclusion events empower teams to collaborate effectively and bring fresh perspectives to their work.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D, and optional supplemental life plans).
• Employee Assistance Program (EAP) and mental health support.
• Flexible Spending Accounts (FSA) for healthcare and dependent care.
• Adoption and surrogacy reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Sign-on payments and restricted stock units (RSUs).
• Flexible work hours and arrangements to support work-life harmony.

Pay

Base salary range: $151,000.00 - $204,300.00 USD annually for this position in San Francisco, CA. Final compensation will be determined based on experience, qualifications, and location.

Job ID: A10469372 | Company: Amazon Web Services, Inc.