Technical Account Manager, AWS Enterprise Support, Strategic Industries

About the Role

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center.

At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.

Responsibilities

• Work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more
• Effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management
• Provide advocacy and strategic technical guidance to help plan and build solutions using best practices
• Proactively keep your customers' AWS environments operationally healthy and resilient
• Develop close relationships with customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS
• Work with appropriate engineers and service teams to see customer issues through to resolution

Basic Qualifications

• 3+ years of technical engineering experience
• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
• Bachelor's degree

Preferred Qualifications

• Experience with AWS services or other cloud offerings
• Experience in internal enterprise or external customer-facing environment as a technical lead

Benefits

• Health insurance including medical, dental, vision, prescription, Basic Life & AD&D insurance
• Supplemental life plans, EAP, Mental Health Support, Medical Advice Line
• Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off and parental leave

Pay

• USA, CA, San Francisco: 151,000.00 - 204,300.00 USD annually
• USA, CA, Sunnyvale: 151,000.00 - 204,300.00 USD annually
• USA, GA, Atlanta: 131,300.00 - 177,600.00 USD annually
• USA, NY, New York: 144,500.00 - 195,400.00 USD annually
• USA, TX, Dallas: 131,300.00 - 177,600.00 USD annually
• USA, VA, Arlington: 131,300.00 - 177,600.00 USD annually
• USA, VA, Herndon: 131,300.00 - 177,600.00 USD annually
• USA, WA, Seattle: 131,300.00 - 177,600.00 USD annually

Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Schedule

This position will require the ability to travel 10% or more as needed.

This response is AI-generated, for reference only.