Technical Account Manager, AWS Enterprise Support, Strategic Industries

About the role

AWS Enterprise Support is seeking a Technical Account Manager (TAM) to support our customers' innovative spirit across various AWS services. This role is not a sales position but rather a technical advisor and 'voice of the customer' to organizations ranging from startups to Fortune 500 enterprises.

Responsibilities

• Work with appropriate engineers and service teams to resolve customer support issues.
• Proactively help customers plan and build solutions using best practices.
• Advocate and guide customers to achieve the greatest value from AWS services.
• Understand and address customers' business/operational needs and technical challenges.
• Travel 10% or more as needed to support customers.

Requirements

• 3+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting for compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
• Bachelor's degree.

Qualifications

• Experience with AWS services or other cloud offerings.
• Experience in internal enterprise or external customer-facing environment as a technical lead.

Skills

• Technical acumen.
• Customer-facing skills.
• Strategic technical guidance.
• Operational health and resilience.

Benefits

Amazon offers comprehensive benefits including health insurance, retirement plans, paid time off, and parental leave. For more information, visit https://amazon.jobs/en/benefits.

Pay

The base salary range for this position is $131,300.00 - $177,600.00 USD annually.

Schedule

Flexible work hours and arrangements are part of our culture.