Technical Account Manager, AWS Enterprise Support, Strategic Industries

About the role

AWS Global Services brings together experts from across AWS to help customers design, build, operate, and secure their cloud environments. As a Technical Account Manager (TAM) in AWS Enterprise Support, you will serve as the principal technical advisor and ‘voice of the customer’ for organizations ranging from start-ups to Fortune 500 enterprises. This is not a sales role but an opportunity to provide strategic technical guidance, drive adoption of AWS services, and ensure customers’ AWS environments remain operationally healthy and resilient.

The TAM role focuses on proactive engagement rather than hands-on troubleshooting. You will collaborate with AWS engineers and service teams to resolve issues while helping customers craft and execute strategies to leverage AWS services such as EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT, and more. Your technical expertise and customer-facing skills will enable you to represent AWS effectively, drive discussions with senior leadership, and advocate for best practices in support, risk management, and operational health.

This position requires travel of 10% or more as needed.

Responsibilities

• Serve as the principal technical advisor and advocate for AWS Enterprise Support customers, representing AWS within their environments.
• Drive discussions with customer leadership on incidents, trade-offs, support, and risk management.
• Provide strategic technical guidance to help customers plan and build solutions using AWS best practices.
• Proactively ensure the operational health and resilience of customers’ AWS environments.
• Collaborate with AWS engineers and service teams to resolve technical issues through to resolution.
• Advise customers on the adoption and effective use of AWS services, including Compute, Storage, Database, Big Data, Networking, Serverless, and more.
• Understand customers’ business and operational needs to help them achieve maximum value from AWS.

Requirements

• 3+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting for three (3) or more of the following areas in a distributed systems environment:
  • Compute
  • Storage
  • Networking
  • CDN
  • Databases
  • DevOps
  • Big Data and Analytics
  • Security
  • Applications Development
• Bachelor's degree.

Preferred Qualifications

• Experience with AWS services or other cloud offerings.
• Experience in an internal enterprise or external customer-facing environment as a technical lead.

Benefits

Amazon offers a comprehensive benefits package, including:

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D, with options for supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Pay

The base salary range for this position varies by location:

• USA, CA, San Francisco: $151,000 - $204,300 USD annually
• USA, CA, Sunnyvale: $151,000 - $204,300 USD annually
• USA, GA, Atlanta: $131,300 - $177,600 USD annually
• USA, NY, New York: $144,500 - $195,400 USD annually
• USA, TX, Dallas: $131,300 - $177,600 USD annually
• USA, VA, Arlington: $131,300 - $177,600 USD annually
• USA, VA, Herndon: $131,300 - $177,600 USD annually
• USA, WA, Seattle: $131,300 - $177,600 USD annually

Your total compensation package will include sign-on payments and restricted stock units (RSUs). Final compensation is determined based on experience, qualifications, and location.

Schedule

This role may require flexible work hours and arrangements as part of Amazon’s work-life harmony culture.