Cloud Operations Specialist

This is a hybrid position requiring an on-site presence 3 to 4 days per week. The number of days on-site can increase based on business needs.

About the Role

The Cloud Operations Specialist is responsible for supporting the day-to-day operations, maintenance, and continuous improvement of our cloud infrastructure across AWS, GCP, and Azure. In this role, you will collaborate with cross-functional teams to assess requirements and deploy, manage, and optimize secure, scalable, and reliable cloud infrastructure and solutions.

Responsibilities

• Provide operational support for cloud infrastructure while collaborating with cross-functional teams.
• Implement, manage, and maintain highly available, secure, and scalable cloud infrastructure solutions.
• Collaborate with stakeholders and application teams to understand business requirements, troubleshoot operational issues, and deliver timely support.
• Monitor cloud environments to ensure platform availability, performance, and reliability, proactively identifying and resolving issues.
• Respond to incidents, perform root cause analysis, and implement preventive measures to minimize service disruptions.
• Support cloud cost optimization initiatives by identifying underutilized resources and recommending efficiency improvements.
• Develop and maintain automation scripts and workflows to streamline operational processes and improve efficiency.
• Participate in change management, implementation reviews, and incident response activities to support operational excellence.
• Maintain accurate and up-to-date documentation of IT assets, configurations, and procedures.
• Generate reports on system performance, maintenance activities, and support tickets.
• Collaborate with senior team members to identify areas for improvement in service delivery.
• Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of cloud operations.

Requirements

• Associate’s degree in Information Technology, Computer Science, or a related field (required).
• Bachelor’s degree in computer information systems or a related field (preferred).li>
• 3-5 years of experience in cloud operations or a related field.
• Experience with server and desktop patching in a corporate environment (preferred).
• Experience managing virtual machines with VMWare and Nutanix.
• IT experience in a Colocated Data Center, managing hardware, and cleanly cabling equipment.
• Excellent customer service skills and ability to prioritize requests.

Qualifications

• Any Cloud Certifications (preferred).
• Working knowledge of cloud services and infrastructure on AWS, Azure, or GCP.
• Understanding of cloud networking concepts, including virtual networks, load balancing, DNS, and connectivity.
• Experience with Infrastructure as Code (IaC) tools such as Terraform and cloud automation practices.
• Familiarity with DevOps tools and CI/CD pipelines, including GitHub, Jenkins, and Docker.
• Knowledge of cloud security best practices, including Identity and Access Management (IAM) and compliance controls.
• Strong troubleshooting, problem-solving, and communication skills, with the ability to work effectively in a cross-functional team environment.

Additional Requirements

• English is required; ability to speak other languages is a plus.
• Position requires sitting for long periods but also the physical ability to travel to remote data centers or OpSites, read and apply labels, climb ladders, lift equipment, and work in tight and loud spaces.
• Travel requirements: Up to 25%.

Work environment: Fast-paced team environment with a high level of communication.