Cloud Operations and Customer Support Engineer, Jr.

US Citizenship Required

About the role

Deliver simple solutions to complex problems as a Cloud Operations and Customer Support Engineer, Jr. at GDIT. Here, you'll tailor cutting-edge cloud solutions to the unique requirements of our intelligence customer in Springfield, VA or St. Louis, MO. You'll join the Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions with a strong focus on operational efficiency and customer support.

Responsibilities

• Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.
• Respond to and resolve customer issues, providing top-tier technical support and customer service.
• Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
• Engage in application monitoring to assist in identifying and addressing application performance or availability issues.
• Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.
• Develop and maintain comprehensive documentation for application support procedures.

Requirements

• Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.
• 2+ years of experience in IT, with a strong focus on cloud operations and customer support.
• Active Top Secret/SCI clearance; must be able to obtain Top Secret SCI + Polygraph.

Skills

• Proficiency with AWS cloud services and infrastructure management.
• Exceptional troubleshooting and problem-solving skills.
• Experience in providing customer-focused technical support.
• Knowledge of Linux distributions (e.g., RedHat, CentOS).
• Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).
• Excellent communication and collaboration abilities.

Benefits

• Comprehensive medical, dental, and vision plan options, some with Health Savings Accounts.
• 401(k) plan with company match and the ability to contribute both pre- and post-tax dollars up to IRS annual limits.
• Paid time off including vacation, sick, personal time, holidays, parental leave, military leave, bereavement, and jury duty leave.
• Short- and long-term disability benefits, life insurance, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.
• AI-powered career tool for identifying career steps and learning opportunities.
• Internal mobility team focused on career growth and development.
• Award-winning culture of innovation and a military-friendly workplace.

Pay

The likely salary range for this position is $107,744 - $127,650.

Schedule

• Scheduled Weekly Hours: 40
• Telecommuting Options: Onsite

Location

Springfield, VA or St. Louis, MO (4240 Duncan Ave)