Junior Cloud Operations and Customer Support Engineer

Active TS/SCI security clearance required.

About the role

In this role, you will join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our intelligence customer in Springfield, VA or St. Louis, MO. You’ll play a critical role in maintaining and enhancing our cloud infrastructure, emphasizing operational excellence, efficiency, and exceptional customer support.

Responsibilities

• Proactively manage and maintain cloud infrastructure, ensuring high availability and performance
• Respond to and resolve customer issues, providing top-tier technical support and customer service
• Collaborate with various engineering teams to support the user consumption of applications in a complex enterprise cloud environment
• Monitor applications to identify and address performance or availability issues
• Continuously assess application infrastructure for scalability and performance improvements
• Develop and maintain detailed documentation for application support procedures

Requirements

• Bachelor’s Degree in the IT field, related technical discipline, or equivalent combination of education and experience
• 2+ years of experience in IT, with a strong focus on cloud operations and customer support

Skills

• Proficiency in AWS cloud services and infrastructure management
• Exceptional troubleshooting and problem-solving abilities
• Experience delivering customer-focused technical support
• Knowledge of Linux distributions (e.g., RedHat, CentOS)
• Familiarity with DevOps practices, Agile/Scrum methodologies, and CI/CD tools (e.g., GitLab CI, Nexus)
• Excellent communication and teamwork skills

Pay

The salary range for this position is typically $120–$130k. Compensation is based on education, experience, certifications, and other requirements, and may fall outside of the stated range.

Benefits

• Health, dental, and vision insurance
• 401(k) match
• Accrued PTO
• Short-term disability, long-term disability, and life insurance
• Referral bonuses
• Professional development reimbursement