Junior Cloud Operations and Customer Support Engineer
D2 Consulting · St Louis, MO · 1 wk ago
On-siteInformation Technology$115/hrFull-time
Active TS/SCI security clearance required.
About the role
Join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our intelligence customer in Springfield, VA or St. Louis, MO. You'll play a critical role in maintaining and enhancing our cloud infrastructure, emphasizing operational excellence, efficiency, and exceptional customer support.
Responsibilities
- Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.
- Respond to and resolve customer issues, providing top-tier technical support and customer service.
- Collaborate with various engineering teams to support the user consumption of applications in a complex enterprise cloud environment.
- Monitor applications to identify and address performance or availability issues.
- Continuously assess application infrastructure for scalability and performance improvements.
- Develop and maintain detailed documentation for application support procedures.
Requirements
- Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.
- 2+ years of experience in IT, with a strong focus on cloud operations and customer support.
Skills
- Proficiency in AWS cloud services and infrastructure management.
- Exceptional troubleshooting and problem-solving abilities.
- Experience delivering customer-focused technical support.
- Knowledge of Linux distributions (e.g., RedHat, CentOS).
- Familiarity with DevOps practices, Agile/Scrum methodologies, and CI/CD tools (e.g., GitLab CI, Nexus).
- Excellent communication and teamwork skills.
Pay
The salary range for this position is typically $115–$125k. Compensation is based on education, experience, certifications, and other requirements, and may fall outside of the stated range.
Benefits
- Health/Dental/Vision insurance.
- 401(k) match.
- Accrued PTO.
- STD/LTD/Life Insurance.
- Referral Bonuses.
- Professional development reimbursement.