Cloud Operations and Customer Support Engineer, Jr.
Abile Group has an exciting and challenging opportunity on a 10-year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. The team supports innovative design, engineering, procurement, implementation, operations, sustainment, and disposal of user-facing and data center IT services on multiple networks and security domains worldwide to advance the IC mission.
About the role
The Cloud Operations and Customer Support Engineer, Jr. will manage and maintain cloud infrastructure, ensuring high availability and performance while providing top-tier technical support and customer service.
Responsibilities
- Manage and maintain cloud infrastructure, ensuring high availability and performance.
- Respond to and resolve customer issues, providing technical support and customer service.
- Collaborate with engineering teams to support user consumption of cloud applications in a sophisticated enterprise environment.
- Engage in application monitoring to identify and address performance or availability issues.
- Monitor supporting application infrastructure to report on scalability and performance issues.
- Develop and maintain comprehensive documentation for application support procedures.
Requirements
- Active TS/SCI clearance with ability to obtain a CI Poly.
- Bachelor’s Degree in IT, a related technical discipline, or equivalent combination of education and experience.
- 2+ years of experience in IT, with a strong focus on cloud operations and customer support.
Skills
- Proficiency with AWS cloud services and infrastructure management.
- Exceptional troubleshooting and problem-solving skills.
- Experience in providing customer-focused technical support.
- Knowledge of Linux distributions (e.g., RedHat, CentOS).
- Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).
- Excellent communication and collaboration abilities.
Abile Group, founded in 2004, merged with Valiant Solutions in 2026 to form a stronger, integrated cybersecurity organization serving the Federal Government. The company is dedicated to hiring high-performing professionals who excel in providing guidance, developing solutions, and delivering implementation support.