Clinton ED Registration Representative 16 Hours Days

Exemption Status: Non-Exempt

Hiring Range: $15.00 - $27.00. Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule

• Every other holiday, Sunday through Saturday
• Every other weekend
• 16 scheduled hours per week, 7:00 AM – 3:30 PM day shift, Monday–Sunday
• Must work every other holiday and weekends
• Initial EPIC training in Worcester (8:00 AM – 4:30 PM) during the first two weeks of hire
• Additional training for 6–8 weeks; hours depend on trainer availability

About the Role

Under the general direction of the Patient Access Manager and/or Director, the Patient Registration Clerk performs a variety of registration duties. The Patient Registration Clerk provides access to healthcare by performing various duties in a professional and compassionate manner. Registration services include registration of inpatient and outpatient services along with a wide variety of clerical and general administrative duties.

Responsibilities

• Obtains and enters into the computer-based patient registration/scheduling system demographic, insurance, and other related patient information.
• Performs general administrative duties including answering telephones, assisting with patient wayfinding, and providing estimates.
• Collects patient liabilities prior to or on the date of service, as appropriate.
• Maintains good interpersonal relationships with peers, patients, visitors, physicians, and ancillary personnel.
• Obtains patient and witness signatures for all paperwork, including but not limited to Consent to Treat, HIPAA, Privacy, Medicare Rights, Important Message for Medicare, and Patient Rights.
• Responsible for maintaining confidentiality of patient information.
• Demonstrates excellent customer service skills, including service recovery.
• Accurately collects and enters all patient demographic and financial information for all registration types, including obtaining signatures, scanning documents (ROBs, IDs, etc.), obtaining ABNs/IMMs when applicable, and collecting patient financial responsibility.
• Routinely uses reference material to ensure proper course of action and seeks guidance when appropriate.
• Follows downtime procedures and proactively works on downtime tasks, including but not limited to DLs, Insurance Management desktop, renaming faxed orders, cleanup of old/used orders, and ensuring work and patient waiting areas are neat and presentable.
• Demonstrates understanding of their role in Press Ganey/HCAHPS scores and focuses on positively influencing patient experience and likelihood to recommend.
• Processes pre-registrations for all appointment types and locations, excluding ER.
• Answers phone and returns voicemails in a timely manner; seeks guidance from department manager when uncertain or in unusual situations.
• Understands that everyone is a customer and establishes good relationships with patients, visitors, ancillary departments, and physician office personnel.
• Uses all eligibility resources available to verify the correct insurance is listed in the account.
• Works well within the team environment and maintains open communication with co-workers, including during meal breaks and shift changes.
• Demonstrates ability to accurately identify and estimate patient financial liability (copayments, deductibles, coinsurances, deposits, etc.).
• Performs active collections, receipts, posts, and reconciles cash.
• Consistently meets or exceeds Quality Review scores of 80%, 9 out of 12 months of the year.
• Complies with established departmental policies, procedures, and objectives.
• Attends meetings, conferences, and seminars as required or directed.
• Demonstrates use of Quality Improvement in daily operations.
• Complies with all health and safety regulations and requirements.
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to a professional, tolerant, and civil environment.
• Maintains regular, reliable, and predictable attendance.
• Performs other similar and related duties as required or directed.

Qualifications

• High school graduate or GED required.
• Customer service experience required.
• Receives on-the-job training under close supervision.
• Previous clerical and Meditech experience desirable but not required.
• A good understanding of medical terminology is helpful.
• Unless certification, licensure, or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility may be substituted.

Physical Demands and Environmental Conditions

• On-the-job time is spent in the following physical activities:
  • Stand: 1/3 to 2/3 of the time
  • Walk: 1/3 to 2/3 of the time
  • Sit: 2/3 of the time
  • Talk or hear: 2/3 of the time
  • Uses hands to finger, handle, or feel: 2/3 of the time
  • Push/pull: 1/3 of the time
  • Stoop, kneel, crouch, or crawl: 1/3 to 2/3 of the time
  • Reach with hands and arms: 1/3 to 2/3 of the time
• This job requires lifting or exerting force:
  • Up to 10 pounds: 2/3 of the time
  • Up to 25 pounds: 2/3 of the time
• Exposure to the following environmental conditions:
  • Infectious diseases: up to 1/3 of the time
  • Physical and/or verbal abusiveness: up to 1/3 of the time
  • Rotating shifts: up to 1/3 of the time

Benefits

• This position may have a signing bonus available; eligibility will be confirmed during the interview process.