Registration Representative Clinton ED Per Diem Second and Third Shift

About the role

Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Location: UMass Memorial-Marlborough Hospital UMass Memorial-Marlborough Hospital strives to be the community hospital of choice for patients and the workplace of choice for health care professionals and physicians. We serve as a role model in the community by promoting healthy lifestyle habits such as a tobacco and smoke free campus.

Responsibilities

• Enter Lab, Radiology and basic ancillary service appointments to schedules.
• Schedules patients for treatment and services for multiple providers at multiple campuses.
• Coordinates the provision of multiple services to patients.
• Processes updates and corrections to patient insurance and demographic information, as well as obtains prior insurance referrals and authorizations.
• Collects patient liabilities prior to or on the date of service, as appropriate.
• Arranges a variety of associated tests, procedures, and/or ancillary services according to established guidelines and specific criteria.
• Prioritizes visits and services in a manner that will foster more efficient utilization of physician’s clinical staff, and patient’s time, as well as equipment and facilities.
• Obtains and enters into the computer-based patient registration/scheduling system, demographic, insurance and other related patient information.
• Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
• Follows up to correct discrepancies as required.
• Telephones and/or notifies patient of appointment times.
• Provides patient with standard information regarding their personal preparation for scheduled procedures and services.
• Mails patient information packets to patients.
• Transcription of paper orders when applicable.
• Assesses patients’ financial needs and directs accordingly to financial counseling, and refers to appropriate person or area.
• Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, etc.
• Maintains accurate and timely records, logs, charges, files and related information as required.
• Collection of patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient