Registration Representative Clinton ED Per Diem Day Shift

Exemption Status: Non-Exempt

Hiring Range: $15.00 - $27.00. Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule

• Every other holiday, Sunday through Saturday, weekends (Saturday and Sunday)
• Per-diem, as needed, mainly first shift and third shift, Monday-Saturday
• Must work a minimum of 2-4 shifts a month
• Mixed shift, 8 hours
• Hours and days can vary depending on departmental needs, Monday-Sunday including holidays

About the Role

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where you can build the career you deserve. We are more than 20,000 employees working together as one health system in a relentless pursuit of healing for our patients, community, and each other.

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Location: UMass Memorial-Marlborough Hospital. UMass Memorial-Marlborough Hospital strives to be the community hospital of choice for patients and the workplace of choice for health care professionals and physicians. We serve as a role model in the community by promoting healthy lifestyle habits such as a tobacco and smoke-free campus.

Responsibilities

• Enter Lab, Radiology, and basic ancillary service appointments to schedules
• Schedule patients for treatment and services for multiple providers at multiple campuses
• Coordinate the provision of multiple services to patients
• Process updates and corrections to patient insurance and demographic information, as well as obtain prior insurance referrals and authorizations
• Collect patient liabilities prior to or on the date of service, as appropriate
• Arrange a variety of associated tests, procedures, and/or ancillary services according to established guidelines and specific criteria
• Prioritize visits and services to foster efficient utilization of physician’s clinical staff, patient’s time, and equipment and facilities
• Obtain and enter into the computer-based patient registration/scheduling system demographic, insurance, and other related patient information
• Obtain and verify patient insurance coverage and follow guidelines established by insurers to ensure pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits
• Follow up to correct discrepancies as required
• Telephone and/or notify patients of appointment times
• Provide patients with standard information regarding their personal preparation for scheduled procedures and services
• Mail patient information packets to patients
• Transcribe paper orders when applicable
• Assess patients’ financial needs and direct accordingly to financial counseling, referring to appropriate person or area
• Provide a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, etc.
• Maintain accurate and timely records, logs, charges, files, and related information as required
• Collect patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service

Qualifications

• Required: High School Diploma
• Preferred: Associate or Bachelor’s Degree in Business or Healthcare related field