ED Registration Representative Marlborough - Evenings, 16-Hours

Exemption Status Non-Exempt • Hiring Range $17.69 – $28.01 (final offer may vary based on experience, skills, qualifications, and internal equity)

Schedule Details

• Holidays: every other holiday
• Weekends: every weekend
• Scheduled hours: 16 hrs, 3:30 p.m. – 11:30 p.m.
• Shift: Evening, 8 hours
• Cost Center: 10021 – 5662
• Union: SHARE Marlborough
• Signing bonus may be available (eligibility confirmed during interview)

About the role

Under the general direction of the Registration Services Supervisor, Manager, and/or Director, this role performs complex duties for patient registration and basic scheduling, including:

Responsibilities

• Enter Lab, Radiology and basic ancillary service appointments into schedules.
• Schedule patients for treatment and services for multiple providers at multiple campuses.
• Coordinate the provision of multiple services to patients.
• Process updates and corrections to patient insurance and demographic information; obtain prior insurance referrals and authorizations.
• Collect patient liabilities prior to or on the date of service, as appropriate.
• Arrange a variety of associated tests, procedures, and/or ancillary services according to established guidelines and specific criteria.
• Prioritize visits and services to foster efficient utilization of physician clinical staff, patient time, equipment, and facilities.
• Obtain and enter into the computer-based patient registration/scheduling system demographic, insurance and other related patient information.
• Obtain and verify patient insurance coverage; follow insurer guidelines to ensure pre-authorization, pre-certification, and physician referrals are obtained prior to patient visits.
• Follow up to correct discrepancies as required.
• Telephone and/or notify patient of appointment times; provide standard information regarding personal preparation for scheduled procedures and services.
• Mail patient information packets.
• Transcribe paper orders when applicable.
• Assess patients’ financial needs and direct to financial counseling or appropriate personnel.
• Perform related clerical duties: retrieve medical and other records, fax, collate, type, transcribe, take and relay messages, etc.
• Maintain accurate and timely records, logs, charges, files and related information.
• Collect patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.
• Obtain patient and witness signatures for all required paperwork (Consent to Treat, HIPAA, Privacy, Medicare Rights, Important Message for Medicare, Patient Rights, etc.).
• Review work queues to ensure accurate and timely billing; monitor and maintain Patient Access and Revenue Cycle Work queues.
• Maintain scheduling and/or registration accuracy rate of 97% or above.

Position Qualifications

• High School Diploma required.
• Preferred: Associate or Bachelor’s Degree in Business or Healthcare-related field.
• Must work every other weekend and holidays.
• Must be available to train on first and second shift for the first 5–6 weeks.
• EPIC training classes in Worcester for the first two weeks, 8:00 a.m. – 4:30 p.m.