Registration Rep, 32 hrs

Major Responsibilities

• Accurately obtains and enters demographic, insurance and other related patient information into the computer-based patient registration/scheduling system.
• Ensures all patient and/or witness signatures are collected on appropriate paperwork such as HIPAA, Consent to Treat, etc.
• Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
• Follows up to correct discrepancies as required.
• Obtains and verifies workman’s compensation and automobile coverage when required
• Schedules and/or arrives Radiology, Lab and basic ancillary service appointments.
• Schedules and/or arrives Emergency Department and Labor & Delivery demographic and insurance collection
• Congnitions the provision of multiple services to patients.
• Collects patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.
• Performs Surgical Day admissions
• Performs bed control, transfers, discharges and admissions tasks
• Provides patient with standard information regarding their personal preparation for scheduled procedures and services.
• Assesses patients’ financial needs and directs accordingly to financial counseling and refers to appropriate person or area.
• Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, transcribe paper orders when applicable, mailing packets, etc.
• Maintains accurate and timely records, logs, files and related information as required.
• Completes online death certificate registry.
• Receive and secure patient valuables.
• Maintains, regular, reliable, and predictable attendance.
• Performs other similar and related duties as required or directed.

Position Qualifications

• Licenses/Certifications/Educations: High school graduate or GED required. Associate Degree or certificate in Healthcare related field preferred.
• Experience/Skills: Proficient data-entry skills with attention to detail. Must have computer skills that include use of Windows and the ability to navigate. Customer service skills both verbal and written; with a variety of internal and external customers. Ability to work in a high volume, team-oriented environment. English speaking, reading and writing skills. 1-2 years of data entry and/or customer service experience preferred. Previous insurance verification experience preferred. Bilingual speaking, reading, and writing skills preferred. Demonstrated knowledge of medical terminology preferred.

Physical Demands And Environmental Conditions

• Work is considered moderate. Position requires work indoors hospital outpatient and Emergency Department environment.