Scheduling Registration Rep

Schedules appointments from incoming phone calls in high volume call center format.

Processes all necessary registration information and educate patient families of their financial obligations.

Essential Functions

• Schedules appointments via incoming telephone calls per Central Scheduling protocols and facilitate intake process for appropriate triage utilizing CHW technology.
• Provide pre-registration support for scheduled services per department guidelines.
• Discusses potential financial obligations with parent.
• Educates parent guardian or patient on managed care process and required authorization needed per CHW policies and managed care contractors.
• Updates insurance information for accuracy and verifies current/ future eligibility
• Places outbound calls to patient families to schedule and register appointment via work lists found in work queues.

Education

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required

Experience

• 1+ years Customer service experience required
• Experience in registration and/or scheduling preferred
• Epic experience preferred
• Call center experience preferred

Knowledge, Skills and Abilities

• Requires excellent communication and interpersonal skills in order to serve a variety of people in a fast paced call center environment
• Ability to make decisions based on established clinic protocols preferred.
• Excellent organization and prioritizing skills necessary to work in a fast paced multi-functioned department preferred.
• Proficient data entry skills with accuracy and speed

Required for All Jobs

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
• Employment is at-will.

Certifications/Licenses

• None specified