Scheduling and Pre-Registration Representative I

About the role

Join Cleveland Clinic Union Hospital and experience world-class healthcare at its best. Located in Dover, Ohio, Union Hospital is an award-winning not-for-profit community hospital serving the communities of eastern Ohio. Community and personalized care are at the forefront of Union Hospital’s values.

Responsibilities

• Provide a comprehensive set of business, financial and appointment-related services during the pre-access process or before the patient presents for a service via the phone.
• Perform pre-registration for diagnostic testing and surgeries by contacting patients via telephone and completing an accurate interview to obtain demographic, insurance, medical and financial information.
• Utilize an estimator tool to provide patients with an estimate of out-of-pocket expenses prior to the date of service.
• Provide scheduling, registration and cash collection access in Epic.
• Communicate with patients via outbound and inbound calls.
• Maintain productivity and quality standards.
• Function as a Super User and act as a resource for training new caregivers.
• Crosstrain to staff all areas of the department and rotate to different locations/hospitals as needed.

Requirements

• A High School Diploma/GED and two years of experience in a customer facing role with in-person/phone contact.
• An Associate’s Degree and one year of experience.
• A Bachelor’s Degree.
• Basic PC software application knowledge.
• Demonstrated knowledge of medical terminology sufficient to understand physician orders.
• Completion of a course within one year.

Qualifications

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.

Skills

• Basic PC software application knowledge.
• Use of multiple data systems.
• Knowledge of medical terminology.
• Ability to follow Standard Precautions using personal protective equipment as required.

Benefits

Union Hospital offers a comprehensive benefits package including health, dental, and vision insurance, retirement savings account contributions, and more.

Pay

Minimum hourly: $15.75
Maximum hourly: $21.65

Schedule

Monday-Friday from 7:00AM – 5:00PM