Scheduling Representative I

JOB SUMMARY

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.

JOB REQUIREMENTS

• Minimum Education: High school diploma or general equivalency diploma (GED)

• Minimum Work Experience: Minimum one year of experience in an appointment scheduling position

• Required Licenses/Certifications: None specified

• Required Skills, Knowledge, and Abilities:

  • Knowledge of medical practice protocols related to scheduling appointments

  • Knowledge of manual/computerized scheduling systems

  • Knowledge of customer service principles and techniques

  • Skills in communicating effectively with physicians/clinicians about scheduling preferences

  • Skills in maintaining master appointment schedule via manual or computerized means

  • Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly

  • Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency

  • Ability to analyze situations and respond appropriately

• Designated Driver: No

• OSHA Category: 1 - High Risk