Registration Representative

Responsibilities

• Prioritizes the accurate identification of all patients, committing to using precise approaches in order to verify patient identity and assure the proper matching and/or creation of the patient record.
• Communicates duplications or deviations from standards to appropriate parties and timely manner.
• Gathers and records complete demographic and financial information to accurately register or pre-register all patients into the hospital information system.
• Demonstrates knowledge of complete patient processing workflow and expedites transactions to assure patient safety.
• Maintains room/bed/location control, admissions notifications and authorization numbers (as appropriate) in cooperation with designated staff.
• Ensures necessary consent forms are signed and properly maintained in the record.
• Maintains current knowledge of insurance regulations, payor billing sequences, proper documentation of prescription orders and the assignment of physicians to all visits.
• Applies the use of all available resources to properly verify insurance.
• Affirms thorough documentation is applied on all visits.
• Effectively communicates with the patient regarding copay/deductible responsibilities (as appropriate) as well as furnishes the patient with all required consent forms in a concise and informational manner.
• Affirms the patient receives all required compliance documents including, but not limited to: Patient Bill of Rights, Privacy Practices, Advanced Directives, NYS Your Rights, Patient Portal, Surprise Bill Disclosure and the Observation Notice, among others.
• Recognizes and analyzes customer needs and expectations, accommodating patients and families in ways that facilitate efficient registrations with high levels of customer service.
• Promotes positive relationships within and among other departments, patients, clinicians, physicians, and support staff to enhance services to our patients.
• Communicates effectively within the department and between shifts in an effort to keep staff properly informed.

Qualifications/Requirements

• Customer Service, Computer/Data Entry, prior Clerical Experience (health care desired) preferred
• High School Diploma or Equivalent
• Other Medical Terminology preferred
• Minimum typing skills of 30 WPM
• Windows 95 Typing proficiency