Scheduling Registration Representative

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

About the role

Schedules appointments from incoming phone calls in a high-volume call center. Processes all necessary registration information and educates patient families of their financial obligations.

Responsibilities

• Schedules appointments via incoming telephone calls per Central Scheduling protocols and facilitates intake process for appropriate triage utilizing CHW technology.
• Provides pre-registration support for scheduled services per department guidelines.
• Discusses potential financial obligations with parents.
• Educates parent, guardian, or patient on managed care process and required authorization needed per CHW policies and managed care contractors.
• Updates insurance information for accuracy and verifies current/future eligibility.
• Places outbound calls to patient families to schedule and register appointments via work lists found in work queues.

Requirements

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required.
• 1+ years customer service experience required.
• Experience in registration and/or scheduling preferred.
• Epic experience preferred.
• Call center experience preferred.

Skills

• Excellent communication and interpersonal skills to serve a variety of people in a fast-paced call center environment.
• Ability to make decisions based on established clinic protocols.
• Excellent organization and prioritizing skills necessary to work in a fast-paced, multi-functioned department.
• Proficient data entry skills with accuracy and speed.