Registration Rep
Major Responsibilities
- Accurately obtains and enters demographic, insurance and other related patient information into the computer-based patient registration/scheduling system.
- Ensures all patient and/or witness signatures are collected on appropriate paperwork such as HIPAA, Consent to Treat, etc.
- Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
- Follows up to correct discrepancies as required.
- Obtains and verifies workman’s compensation and automobile coverage when required.
- Schedules and/or arrives Radiology, Lab, and basic ancillary service appointments.
- Schedules and/or arrives Emergency Department and Labor & Delivery demographic and insurance collection.
- Collaborates with patients to coordinate the provision of multiple services.
- Collects patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.
- Performs Surgical Day admissions.
- Performs bed control, transfers, discharges, and admissions tasks.
- Provides patient with standard information regarding their personal preparation for scheduled procedures and services.
- Assesses patients’ financial needs and directs accordingly to financial counseling and refers to appropriate person or area.
- Performs a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, transcribes paper orders when applicable, mails packets, etc.
- Maintains accurate and timely records, logs, files, and related information as required.
- Completes online death certificate registry.
- Receive and secure patient valuables.
- Monitors and maintains Patient Access and Revenue Cycle Work queues to ensure accurate and timely billing.
Position Qualifications
- Licenses/Certifications/Education: Required: High School Diploma. Preferred: Associate or Bachelor’s Degree in Business or Healthcare related field.
- Experience/Skills: Required: Minimum of 1-2 years of data entry experience. Proficient data-entry skills with attention to detail. Must have computer skills that include use of Windows and the ability to navigate. Strong customer service skills both verbal and written; with a variety of internal and external customers. Demonstrated knowledge of medical terminology. Ability to work in a high volume, team-oriented environment. English speaking, reading and writing skills. Preferred: Experience in hospital admissions, insurance, billing, scheduling or telephone customer service. Previous insurance verification and/or authorization. Bilingual speaking, reading, and writing skills.
Physical Demands And Environmental Conditions
- Work is considered light.
- Position requires work indoors in a normal office environment.
- Holiday and/or weekend shift work, as well as after-hours coverage as required.
Benefits
Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
Pay
Hiring Range: $15.00 - $27.00 The final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.
Schedule
Schedule Details: Holidays - No More Than Every Third Holiday, Monday through Friday, Weekends (Saturday and Sunday) Scheduled Hours: Depends on shift choosen to work Shift: 3 - Night Shift, 8 Hours (United States of America) Hours: 0