Registration Representative 24hrs, 3p-11:30p

Exemption Status: Non-Exempt

Hiring Range: $19.74 - $26.96 (final offer may vary based on experience, skills, qualifications, and internal equity considerations)

Schedule

• Friday, Holidays (every other holiday), Thursday, Weekends (every other weekend)
• Scheduled Hours: 3:00 PM – 11:30 PM (24 hours per week)
• Shift: Evening (8 hours)
• Rotation: Week 1 – Thursday, Friday, Saturday; Week 2 – Sunday, Thursday, Friday

About the Role

At UMass Memorial Health, everyone is a caregiver—regardless of their title or responsibilities. Exceptional patient care, academic excellence, and leading-edge research make UMass Memorial the premier health system of Central Massachusetts. We are more than 20,000 employees working together in relentless pursuit of healing for our patients, community, and each other.

This position may have a signing bonus available; eligibility will be confirmed during the interview process.

Responsibilities

• Accurately obtains and enters demographic, insurance, and other related patient information into the computer-based patient registration/scheduling system.
• Ensures all patient and/or witness signatures are collected on appropriate paperwork (e.g., HIPAA, Consent to Treat).
• Obtains and verifies patient insurance coverage; follows insurer guidelines to secure pre-authorization, pre-certification, and physician referrals prior to patient visits.
• Follows up to correct discrepancies as required.
• Obtains and verifies workers’ compensation and automobile coverage when required.
• Schedules and/or arrives Radiology, Lab, and basic ancillary service appointments.
• Completes Emergency Department and Labor & Delivery demographic and insurance collection.
• Coordinates the provision of multiple services to patients.
• Collects patient liabilities (deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and balances) prior to or on the date of service.
• Performs Surgical Day admissions, bed control, transfers, discharges, and admissions tasks.
• Provides patients with standard information regarding preparation for scheduled procedures and services.
• Assesses patients’ financial needs and directs them to financial counseling or refers to appropriate personnel/areas.
• Performs related clerical duties (retrieving records, faxing, collating, typing, transcribing, relaying messages, mailing packets, etc.).
• Maintains accurate and timely records, logs, files, and related information.
• Completes online death certificate registry.
• Receives and secures patient valuables.
• Monitors and maintains Patient Access and Revenue Cycle Work queues to ensure accurate and timely billing.
• Complies with departmental policies, procedures, and objectives; attends meetings, conferences, seminars, and training as required.
• Demonstrates use of Lean Methodology and Quality Improvement in daily operations.
• Complies with health and safety regulations, including PPE use as required by policy.
• Respects diverse views and approaches; demonstrates Standards of Respect in interactions with employees, patients, and visitors.
• Performs other similar and related duties as required.

Requirements

• High School Diploma (required).
• Associate Degree or certificate in a healthcare-related field (preferred).
• Proficient data-entry skills with attention to detail.
• Computer skills, including Windows navigation and basic software use.
• Strong customer service skills (verbal and written) for internal and external customers.
• Ability to work in a high-volume, team-oriented environment.
• English speaking, reading, and writing skills.
• 1-2 years of data entry and/or customer service experience (preferred).
• Experience in hospital admissions, insurance, billing, scheduling, or telephone customer service (preferred).
• Previous insurance verification experience (preferred).
• Bilingual speaking, reading, and writing skills (preferred).
• Demonstrated knowledge of medical terminology (preferred).
• An equivalent combination of education and experience may substitute for the above requirements unless certification is mandatory.

Physical Demands and Work Environment

• Work is considered moderate and primarily indoors in hospital outpatient and Emergency Department settings.
• Requires holiday and/or weekend shift work, as well as after-hours coverage.
• Cross-trained role with weekend and holiday rotation.