Clinical Team Manager - Catawba Team

About the role

VIA Health Partners is an industry-leading, top-10 nationally ranked provider of end-of-life care and a community-based, not-for-profit hospice & palliative care provider. We have decades of experience serving patients’ and families’ needs regardless of ability to pay or medical complexity. Due to significant growth, we are seeking staff who share our people-first values and mission.

Responsibilities

• Manage day-to-day activities of an interdisciplinary team including supervision, resource management, scheduling, and assignments.
• Ensure patient care is provided in accordance with organizational procedures and regulatory requirements.
• Participate in recruitment, develop, supervise, and train clinical staff.
• Provide professional development and coaching to ensure exceptional care and adherence to clinical documentation expectations.
• Lead process improvement initiatives and actively monitor team performance.
• Oversee interdisciplinary hospice team to ensure effective clinical care meeting patient and family needs.
• Conduct timely performance appraisals and implement corrective actions as needed.
• Assist HR with terminations in accordance with policies and job descriptions.
• Support hiring, orientation, and mentoring of new employees.
• Develop and revise plans of care through IDG meetings and other planning activities.
• Ensure services comply with VIA’s structure, policies, and regulatory environment.
• Base discharge decisions on meaningful assessments and appropriate procedures.
• Ensure documentation meets all VIA standards and regulatory requirements.
• Provide problem-solving and palliative care consultation to team members and peers.
• Participate in quality improvement activities to monitor, evaluate, and improve team performance.
• Ensure all clinical staff functions in accordance with established procedures and legal requirements.
• Collaborate within EMR to complete recertification processes per organizational policies and regulations.
• Provide back-office support within EMR as expected by the organization.
• Administer Clinical Team functions effectively and review reports and statistical data to manage the team.
• Monitor and improve patient care to meet professional, organizational, regulatory, licensure, and accreditation standards.
• Stay current with healthcare trends and incorporate new information, policies, and procedures into practice.
• Approve time sheets, payroll summaries, and PTO requests for direct reports.
• Monitor compliance with internal initiatives and recommend policy modifications or new procedures based on practice patterns and needs.
• Ensure continuity of patient care during staff absences.
• Maintain professional relationships with providers, patients, families, and vendors.
• Preserve and strengthen partnerships between hospice, long-term care, and physician practices.
• Respond to customer concerns and facilitate prompt issue resolution.
• Address problems and questions effectively and make practice changes based on feedback.
• Respond to communications via text, email, and voicemail as necessary.
• Present and maintain a highly professional image.
• Establish and maintain effective working relationships with leadership and staff in other departments.
• Attend meetings and participate actively in internal organizational activities; report and act on improvement opportunities.
• Keep leadership informed of area activities and significant problems.
• Cross-train with other Team Managers to ensure leadership continuity.
• Clean patient rooms as required per cleaning procedures; maintain clean and stocked facility areas.
• Keep family room clean throughout the day and use appropriate chemicals and protective equipment for cleaning.

Qualifications

• Bachelor’s degree in a related field required; Master’s degree preferred, or equivalent combination of education, certifications, training, and work experience.
• Minimum 2 years of related experience with increasing management responsibilities.
• Related experience includes home health/hospice, oncology, and medical surgical.
• Proficiency in Microsoft Office required.

Benefits

• Medical, Vision, and Dental plans through BCBS
• 28 days of Paid Time Off
• Excellent mileage reimbursement rate
• 403b Retirement plan with matching
• Focused programs honoring Veteran patients
• Assistance with achieving Certified Hospice & Palliative Nurse (CHPN)
• Best-in-class orientation and onboarding program
• Career growth guided by seasoned hospice leaders