Clinical Team Manager

VIA Health Partners is an industry leader and top-10 nationally ranked provider of end-of-life care. More importantly, we are proud to be a community-based, not-for-profit hospice & palliative care provider. We have deep community roots, with decades of experience serving ALL patients’ and families’ needs regardless of their ability to pay or their medical complexity. We are a people-first organization whose funds go to serve our mission.

Benefits

• Medical, Vision, and Dental plans through BCBS
• 28 days of Paid Time Off
• Excellent mileage reimbursement rate
• 403b Retirement plan with matching
• Focused programs honoring Veteran patients
• Assistance with achieving Certified Hospice & Palliative Nurse (CHPN)
• Best Orientation and Onboarding program you’ve experienced
• Seasoned Hospice leaders guiding your career growth

Responsibilities

• Responsible for oversight and direction for an interdisciplinary hospice team.
• Ensures that clinical care is effective and meets the needs of patients and families.
• Provides supervision and evaluation including timely performance appraisals of team members.
• Formulates and implements corrective actions because of evaluations or when performance issues are observed.
• Assists Human Resources with the termination of employees in accordance with performance standards, staff policies, and job descriptions.
• Assists with hiring, orientation, and mentoring of new employees.
• Ensures development and revisions of the plan of care through IDG meetings and other formal and informal planning activities.
• Ensures that the service is provided within the structure, policy, and regulatory environment required by VIA.
• Ensures that discharge decisions are based on meaningful assessment information and follow appropriate procedure.
• Ensures that documentation meets all standards as designated by VIA.
• Provides problem solving and palliative care and symptom management consultation to team members and peers.
• Complies with all expectations of quality improvement activities to continuously monitor, evaluate, and improve team performance.
• Ensures that all clinical staff functions in accordance with established procedures and legal requirements.
• Collaboratively works with team within EMR to ensure recertification process is completed per organizational policies and regulatory requirements.
• Provides back-office support within EMR per organizational expectations.
• Assumes responsibility for effective administration of Clinical Team functions.
• Actively reviews available reports and statistical data to effectively and efficiently manage the team.
• Ensures that all patient care meets professional, organizational, regulatory, licensure, and accreditation standards through on-going monitoring and improvement activities.
• Assumes responsibility for professional development and staying abreast of current trends in the healthcare field.
• Ensures the timely incorporation of new information, policies, and/or procedures into practice.
• Ensures accuracy of and approves time sheets/payroll summary forms and paid time off requests for direct reports.
• Provides ongoing monitoring for compliance with internal initiatives.
• Recommends modifications of existing or development of new policies and procedures based on practice patterns and needs.
• Ensures continuity of patient care during times of regularly assigned staff absences.
• Maintains professional relationships with other providers, patients and families, and vendors.
• Maintains existing partnerships between hospice and long-term care and physician practices.
• Responds to customer concerns and facilitates prompt resolution of issues.
• Makes appropriate changes in practice based on concerns.
• Utilizes feedback from long-term care and physician practices to provide exceptional customer service.
• Ensures that problems and questions are effectively addressed, researched, and resolved.
• Receives and responds to text messages/e-mails/voice mails as necessary.
• Presents and maintains a highly professional image.
• Assumes responsibility for establishing and maintaining effective working relationships with leadership and staff in other departments.
• Attends meetings and participates actively in internal organizational activities.
• Reports and acts on potential issues for improvement, participates in work groups, and participates in quality assurance audits as needed.
• Keeps other leadership and supervisors well informed of area activities and of any significant problems.
• Cross trains with other Team Managers to ensure continuity of leadership as needed.
• Cleans patient rooms as required per patient room cleaning procedure (LDHH Staff).
• Ensures all areas of facility are clean and appropriately stocked with supplies.
• Keeps the family room clean throughout the day.
• Ensures proper chemicals are used for cleaning different surfaces.
• Ensures protective equipment is used when working with chemicals, i.e., gloves, glasses.
• May perform other duties as required.

Requirements

• Bachelor’s Degree in related field required; Master’s Degree preferred. Or the equivalent combination of education, technical certifications, training, and work experience.
• Minimum 2 years’ related experience required with increasing management responsibilities. Related experience includes home health/hospice, oncology, and medical surgical.
• Proficiency in Microsoft Office is required.