Clinical Team Manager

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission.

About the Role

As a Clinical Team Manager, you’ll lead, mentor, and support a team of clinical field staff to ensure exceptional patient care and team performance. This role involves developing an amazing team of compassionate and dedicated healthcare providers while fostering a culture that reflects Elara Caring's mission and values.

Responsibilities

• Lead, mentor, and support a team of clinical field staff, including Registered Nurses (RNs) and Licensed Practical/Vocational Nurses (LPNs/LVNs).
• Recruit, onboard, train, and develop clinical staff to ensure they are equipped with the knowledge and resources needed for success.
• Foster a culture that reflects Elara Caring's mission, values, and commitment to delivering compassionate, high-quality care.
• Ensure compliance with all clinical, regulatory, HIPAA, and organizational policies while maintaining patient and employee confidentiality.
• Review, approve, and monitor clinical documentation, including admissions, reassessments, recertifications, physician orders, plans of care, and required clinical records to ensure accuracy and timeliness.
• Collaborate with interdisciplinary care teams, physicians, patients, caregivers, and families to coordinate care plans that promote positive patient outcomes.
• Monitor physician orders and documentation to ensure timely completion, signatures, and compliance with program requirements.
• Oversee clinical scheduling to ensure authorized services are delivered accurately, efficiently, and on time.
• Review productivity, billing, and utilization reports, identifying opportunities to improve operational efficiency and clinical performance.
• Partner with clinicians to resolve scheduling, payroll, documentation, and workflow challenges while providing ongoing coaching and support.
• Ensure accurate billing practices, coding, Electronic Visit Verification (EVV), and timekeeping documentation to support regulatory compliance and reimbursement.
• Monitor service delivery and reporting processes to ensure clinical services are documented, delivered, and billed accurately.
• Investigate and resolve clinical concerns, patient care issues, employee concerns, and service-related challenges while partnering with leadership on appropriate interventions.
• Manage client incidents, infection control events, and patient complaints by conducting thorough investigations, implementing corrective actions, and ensuring timely follow-up.
• Stay current on industry regulations, accreditation standards, and program requirements while helping the team remain informed and compliant.
• Support state, federal, payer, and internal audits by maintaining accurate records and ensuring ongoing regulatory readiness.
• Perform nursing visits as needed to support patient care and operational needs.
• Participate in on-call responsibilities, providing clinical leadership and support when necessary.
• Contribute to special projects, process improvements, and other initiatives that enhance the quality, efficiency, and continuity of patient care.

Requirements

• Associate's degree in Nursing, Social Work, Healthcare Administration, or related field required. Bachelor’s degree preferred.
• Minimum of 3+ years of active experience as a Registered Nurse (RN), preferably 1+ year of supervisory home care and administrative experience.
• Knowledge of Medicare/Medicaid, home care benefits, policies, and procedures preferred.
• Strong understanding of state regulatory requirements for HCBS/PCS.
• Experience in incident management, investigations, and regulatory compliance.
• Licensure/Certification: Registered Nurse (Required).
• Strong communication and interpersonal skills.
• Reliable personal transportation to perform job duties.

You will report to the Clinical Administrator or Director of Nursing.

Benefits

• Competitive compensation package.
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost.
• Opportunities for advancement.
• Comprehensive insurance plans for medical, dental, and vision benefits.
• 401(K) with employer match.
• Paid time off, paid holidays, family, and pet bereavement.
• Pet insurance.