Clinical Support Nurse

Milan Laser Hair Removal · Omaha Metropolitan Area · 4 days ago

RemoteRemoteHealthcareFull-time

Milan Laser Hair Removal is looking for a Clinical Support Nurse (CSN) to help elevate Treatment Excellence across our clinics throughout Texas and surrounding markets. This is a highly visible, autonomous leadership role for an RN who wants to make an impact beyond a single clinic by developing Providers, strengthening protocol adherence, and advancing quality, safety, and the Client experience across multiple markets.

Location: Hiring within Texas, or willing to relocate | 75% Traveling Position

About the Role

As a Clinical Support Nurse, you'll partner closely with Providers, Clinic Managers, Regional Sales Managers, Directors of Nursing, and other internal teams to support Milan's standards for Treatment Excellence. You'll work closely with Milan's Medical leadership at Headquarters while operating independently in the field, helping translate Medical standards into consistent practice across Milan clinics. You'll spend significant time in our clinics observing, coaching, and supporting Providers firsthand, while also providing virtual Medical support when needed.

Responsibilities

Carry the vision into the field. Travel throughout Texas and out-of-state clinics to translate Milan’s clinical standards into hands-on support, observation, coaching, and education.
Coach and develop Providers. Deliver coaching and performance feedback aligned with Milan's Medical Protocols and support Providers throughout their development journey.
Champion clinical quality. Audit medical records and treatment activity, complete chart reviews, and support quality assurance efforts that promote client safety and protocol adherence.
Set the clinical example. Perform laser hair removal treatments in accordance with Milan protocols and model the standard you coach Providers toward.
Support Provider retention. Build trusted coaching relationships that help Providers feel supported, confident, and set up for long-term success at Milan.
Support the field. Respond to clinical communications, complications, occurrences, and medical incidents, providing timely guidance and support.
Build strong partnerships. Develop trusted relationships with Providers, Clinic Managers, Regional Sales Managers, Provider Educators, and other internal partners.
Drive continuous improvement. Champion opportunities to improve clinical processes, Provider performance, and treatment outcomes for the best Client experience.
Live Milan's culture. Bring positivity, accountability, collaboration, and a one-team mindset wherever you go.

Requirements

Current, applicable, unencumbered Registered Nurse (RN) license in good standing – required
Minimum of one year of registered nursing experience – required
Bachelor of Science in Nursing (BSN) or equivalent – preferred
Prior leadership experience – preferred
Demonstrated excellence in patient care and customer service
Exceptional written and verbal communication skills
Ability to coach, support, and build relationships with team members across multiple locations
Strong organization, initiative, discretion, and accountability
Comfort working independently and managing multiple priorities in a mobile/remote environment
Passion for the aesthetics industry
Valid driver's license and ability to rent a vehicle
Residency near a Milan Laser clinic
Daily access to reliable internet

Travel Expectations

This is a high-travel position with no assigned clinic or metro-area home base. The Clinical Support Nurse provides support wherever the business and our Providers need it across Texas and Milan clinics.
Candidates must be willing and able to travel at least 75% of the time, including overnight travel.
Travel regularly by car and commercial air.
Lead and support inside Milan clinics throughout the assigned territory.
Adjust travel and clinic schedules based on Provider and business needs.
Support multiple clinics and teams rather than one permanently assigned location.

Benefits