Clinical Supervisor, Admissions Team

Responsibilities

• Coach clinical staff on managing complex cases, improving their independent, clinical skills and adhering to clinical policies and procedures
• Provide direct/in-person clinical oversight and support on a regular basis
• Drive great clinical outcomes for our members by performance managing substance abuse counselors to meet the organization’s companywide key performance indicators
• Conduct Clinical supervision to develop skills and drive performance improvement (and document as appropriate)
• Conduct direct observation of intake counseling services to provide appropriate feedback and coaching to staff
• Partner with the Operations Director to ensure all day to day functions run smoothly in order to deliver high quality care
• Address quarterly chart review trends and provide additional training/support, as needed, to ensure clinical documentation meets internal and external expectations
• Ensure clinical documentation is submitted in a timely manner
• Aid in preparations for site audits (e.g., state licensing, accreditation, managed care)
• Provide Counselor coverage (PTO or illness) or other direct clinical services as appropriate or assigned
• Participate in the interview process for Counselors
• Perform quarterly/annual performance reviews for Clinical Staff and manage HR issues, working with the Operations Director, Human Resources, and Clinical Director
• Help roll out new clinical protocols and product offerings
• Identify and act on opportunities for improved performance
• Participate in Quality & Compliance related initiatives as appropriate
• Ensure all new Counselors are trained effectively and fully understand the organization’s treatment model, policies & procedures, and values
• Support development of local or central training content, as subject matter expert
• Deliver structured and effective onboarding for new employees that both conveys technical knowledge and imparts culture
• Assist in training, as needed
• Represent the organization in meetings and events, as the clinical expert or lead
• Work collaboratively with the providers and Regional Medical Director
• Accountable for clinical outcomes and related KPIs in assigned region and for optimizing clinical KPIs

Qualifications

• Bachelor’s Degree required; Master's Degree preferred in the Behavioral Health field (Psychology, Counseling, or similar field)
• (2+) years of full-time behavioral health experience
• Licensed at the Independent level as an LADC/CADC, LCMHC, LPC, LPCC-CS, LICDC-CS, LISW-S, LCAC, LMFT or LCSW and a master’s degree in a related field
• At least 5 years clinical experience in addiction or other areas of behavioral health, at high-quality, reputable organizations
• A desire to assume general management responsibility and extend your skills beyond direct clinical work or clinical management
• Knowledge of the local market and the addiction space – other treatment providers, local stakeholders, community organizations, etc.
• Proven management experience leading people and teams, with the ability to work with everyone from senior managers to physicians to entry-level employees
• A desire to hire top talent, ideally across both clinical and non-clinical roles
• A high bar for talent and know how to evaluate whether candidates meet it
• Excellent communication skills. You know how to manage communication effectively across a large, dispersed team, and are comfortable representing the organization to external audiences
• Some exposure to operations, and an appreciation of what it takes to run a medical practice at scale
• Experience with a multi-site healthcare services organization strongly preferred
• Extremely high standards for self and team