Clinical Specialist, Enabling Technologies - Charleston, SC

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

About the role

We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.

Across our global Neuroscience organization, we advance care for some of medicine’s most complex neurological and spinal conditions. By combining innovative technology, data-driven insights, and deep clinical expertise, we partner with physicians and health systems to improve how patients are treated and supported throughout their care journey. Our Cranial & Spinal Technologies (CST) Operating Unit develops and delivers an integrated ecosystem of spinal implants, navigation and robotic guidance systems, advanced imaging, and data-driven planning tools for complex spine and cranial procedures. Platforms such as AiBLE™ connect these technologies to enhance surgical precision, streamline workflows, and support improved patient outcomes across the globe.

Responsibilities

• Technical Support
  • Coordinate, support, and collaborate with other Enabling Technologies team members for on-site installations with our customers.
  • Represent Medtronic during technology-enabled procedures to provide technical assistance.
  • Maintain system hardware and software to maximize system performance.
  • Install software and hardware upgrades.
  • Perform system preventative maintenance.
  • Provide telephone clinical support to customers.
  • Use UNIX/LINUX commands to modify operating files.
  • Fulfill Software and Service Contract obligations.
• Customer Support
  • Act as the primary Medtronic customer liaison for repair and technical support issues.
  • Provide timely information to the district team regarding customer concerns, issues, and market opportunities.
  • Provide service to customers per their individual needs.
  • Maintain familiarity with the status of calls and issues at customer sites.
  • Report necessary complaints and partner with Clinical Manager to ensure full resolution.
  • File weekly site visit and customer contact reports for service improvement purposes.
• Educational Support
  • Educate and train physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical, and Information Technologies – on technical matters relating to our technology-enabled procedures.
  • Provide a clinical resource for surgeons, clinicians, and others being trained.
  • Update customers on tips, shortcuts, and suggestions, as appropriate.
  • Participate in in-house sponsored customer training at designated sites for both internal and external partners.
  • Provide training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).
  • Continually train members of the Enabling Technologies Clinical Support team to increase their knowledge of the latest technology-enabled procedures.
• Sales Support
  • Work and collaborate with Spinal Sales and NeuroSurgery Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures.
  • Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.
  • Submit reports and provide information as directed.
  • Cooperate with all personnel on the execution of Company programs.
  • Support more complex, new image-guided products and applications to physicians and hospital staff.
  • Work as a team member with the Enabling Technologies Region Manager and Clinical Manager to prioritize customer technical support and service expectation goals.
  • Provide input on new product development based on in-field experience.
  • Responsible for documentation at new or existing installations.
• Miscellaneous
  • Adhere to company policies and conduct all business in an ethical manner.

Requirements

Must Have: Minimum Requirements

• High School Diploma or GED with a minimum of 6 years of clinical, medical sales, or medical imaging/navigation/robotics experience; or
• Associate Degree with a minimum of 4 years of clinical, medical sales, or medical imaging/navigation/robotics experience; or
• A Bachelor’s degree with a minimum of 2 years of clinical, medical sales, or medical imaging/navigation/robotics experience.

Nice to Have: Preferences

• RT and/or MRI certification.
• Prior experience with Image Guided Systems.
• Prior experience with MRI.
• Operating room experience.
• Preference will be given to local qualified candidates and candidates with Medtronic experience.

Additional Job Requirements:

• While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear, and reach with hands and arms.
• The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls.
• Specific vision abilities required by this job include normal vision.
• Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application.
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. 214.2(h)(4)(iii)(A) is required.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

Medtronic offers a competitive salary and flexible benefits package. A commitment to our employees lives at the core of our values. We recognize their contributions, and they share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

• Salary ranges for U.S (excl. PR) locations (USD): $76,000.00 - $114,000.00. The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location.
• In addition to base salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.
• The following benefits and additional compensation are available to those regular employees who work 20+ hours per week:
  • Health, Dental, and vision insurance
  • Health Savings Account
  • Healthcare Flexible Spending Account
  • Life insurance
  • Long-term disability leave
  • Dependent daycare spending account
  • Tuition assistance/reimbursement
  • Simple Steps (global well-being program)
• The following benefits and additional compensation are available to all regular employees:
  • Incentive plans
  • 401(k) plan plus employer contribution and match
  • Short-term disability
  • Paid time off
  • Paid holidays
  • Employee Stock Purchase Plan
  • Employee Assistance Program
  • Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
  • Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
• Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan.
• Please note some of the above benefits may not apply to workers in Puerto Rico.