Clinical Specialist, Enabling Technologies - Northwest Indiana

About the role

We are seeking a committed professional to join our team, required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role, which also involves travel outside the territory, presenting opportunities for broader engagement.

Responsibilities

• Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with our customers
• Represent Medtronic during technology-enabled procedures to provide technical assistance
• Maintain system hardware and software to maximize system performance
• Installs software and hardware upgrades
• Performs system preventative maintenance
• Provides telephone clinical support to customers
• Uses UNIX/LINUX commands to modify operating files
• Fulfills Software and Service Contract obligations
• Acts as the primary Medtronic customer liaison for repair and technical support issues
• Reports necessary complaints and partners with CSM/NRC to ensure full resolution
• Fills weekly site visit and customer contact reports for service improvement purposes
• Edits and trains physicians and hospital personnel on technical matters relating to our technology-enabled procedures
• Provides a clinical resource for surgeons, clinicians and others being trained
• Updates customers on tips, shortcuts and suggestions, as appropriate
• Participates in in-house sponsored customer training at designated sites for both internal and external partners
• Trains and resources for hospital staff to enable them to conduct training for their personnel (train the trainer)
• Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures
• Works as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals
• Provides input on new product development based on in-field experience
• Responsible for documentation at new or existing installations

Requirements

• High School Diploma or GED AND a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience
• Associate’s Degree with a minimum 4 years of clinical, medical sales or medical imaging/navigation/robotics experience
• A Bachelor’s degree with a minimum 2 years of clinical, medical sales or medical imaging/navigation/robotics experience
• Nice to have: RT and/or MRI certification, prior experience with Image Guided Systems, and prior experience with MRI Operating room experience

Qualifications

• Must have healthcare universal precautions to minimize exposure to infectious disease and radiation
• Ability to serve as the primary resource for scheduled and unscheduled clinical events, periodically required to work weekends, evenings and nights and may be required to engage in overnight travel within own district or neighboring districts
• Ability to work efficiently and autonomously with little direction when outside of clinical events
• To attend national meetings, district meetings and other training as requested
• To wear a 7-9 lbs protective lead apron for extended periods of time in the operating room
• To lift up to 40 pounds
• To sit, stand, and/or walk for 8+ hours per day
• To bend/stoop, squat and balance frequently

Skills

• Strong clinical and technical knowledge
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively
• Proficiency with UNIX/LINUX commands
• Experience with image-guided systems

Benefits

• Competitive Salary
• Flexible Benefits Package
• Sales Incentive Plan (SIP)
• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Employee Stock Purchase Plan
• Employee Assistance Program
• Short-term disability
• Paid time off
• Paid holidays
• Simple Steps (global well-being program)