Clinical Solutions Specialist (Midwest Territory)

About the role

In short: we're looking for a Clinical Solutions Specialist (hybrid or remote) passionate about making healthcare better. The Clinical Solutions Specialist serves as a clinical subject matter expert and customer-facing partner, supporting both pre- and post‑sale activities. This role is responsible for delivering high‑quality product demonstrations, clinical training, and ongoing solution support to healthcare customers, while closely collaborating with Sales Account Executives to support pipeline development and deal success. EnsoData strives to make healthcare more accurate, efficient, and affordable through waveform artificial intelligence (AI) technology. Using AI and machine learning, our software analyzes billions of data points collected from sensors placed throughout the human body. Our first solution, EnsoSleep, reduces the time clinicians spend analyzing, scoring and managing sleep studies, resulting in a simplified and accelerated patient testing, diagnosis, and treatment workflow. Our AI‑powered technology also informs health decisions beyond sleep medicine, from ICU monitoring and wearables to seizure detection and earlier detection of heart disease, diabetes, stroke, and Alzheimer’s.

Responsibilities

• Deliver compelling, clinically accurate product demonstrations to prospective customers in partnership with Sales Account Executives.
• Support the sales cycle by addressing clinical workflows, use cases, and outcomes‑related questions from clinicians and administrators.
• Conduct clinical onboarding and training sessions (virtual and in‑person) for new customers, tailored to specific clinical roles and workflows.
• Develop and refine clinical training materials, best practices, and enablement resources in collaboration with Product, Customer Success, and Marketing.
• Provide ongoing clinical guidance, workflow optimization recommendations, and product usage insights post‑implementation.
• Participate in customer check‑ins, QBRs, and feedback loops to capture clinical insights and inform product improvements.
• Act as the voice of the clinician internally, providing feedback to Product and Engineering teams on usability, workflow alignment, and feature needs.
• Support internal enablement by training Sales, Customer Success, and other teams on clinical use cases and product updates.
• Ensure all customer‑facing activities align with regulatory, compliance, and quality requirements applicable to medical devices and SaMD products.
• Maintain current knowledge of clinical best practices, industry standards, and relevant healthcare regulations.

Requirements

• Bachelor’s degree in a clinical, scientific, or healthcare‑related field preferred, or equivalent work experience.
• 3+ years of relevant clinical, clinical support, clinical applications, or healthcare technology experience.
• RPSGT Certification (required).
• Hands‑on experience working with clinicians in a hospital, health system, or clinical practice environment.
• Experience delivering clinical training, product demonstrations, or workflow education to healthcare audiences.
• Experience supporting sales teams or working in a pre‑sales, post‑sales, or customer success capacity preferred.
• Located in Central or Eastern time zones (preferred).
• Certified in Clinical Sleep Health (CCSH) (preferred).
• Certified Respiratory Therapist – Sleep Disorders Specialty (preferred).
• Registered Respiratory Therapist – Sleep Disorders Specialty (preferred).
• Must be legally eligible to work and reside in the United States now and in the future.

Benefits

• Hybrid/Remote work options – headquarters in downtown Madison, WI with capitol views available for in‑person work.
• Health, dental, and vision insurance with plan options for you and your dependents.
• Paid time off.
• Stock options.
• Company Bonus Program (participation possible).
• 401(k) retirement plan.
• Team Summits and in‑person gatherings.

Pay

Salary range: $90,000 to $100,000 OTE (base salary plus variable compensation) based on experience.