Clinical Applications Specialist, mCT (Midwest)

About the Role

We are seeking a Clinical Applications Specialist to support the Mobile CT Market. This role provides clinical and technical expertise throughout the sales cycle and post-sale process, partnering with Sales Representatives, Dealers, and the Channel Sales Manager to drive growth and deliver exceptional customer experiences.

Key Duties and Responsibilities

• Build and maintain strong business relationships across sales, marketing, operations, and key account stakeholders to drive consistent clinical performance objectives.
• Support Sales and Dealer training initiatives to ensure high levels of product knowledge and clinical differentiation.
• Collaborate closely with Customer Service and Sales teams to meet client training requirements and support sales initiatives, including new installations, remote training, and customer follow-up training.
• Persuasively demonstrate the clinical and operational advantages of the system to end-users, influencing purchasing decisions and driving adoption through consultative selling.
• Provide management with timely updates on issues or concerns that may impact product sales and support within the channel.
• Collaborate with the product management and service teams to share field feedback and improve product performance.
• Deliver clinical presentations and provide support at scientific meetings and trade shows.
• Capture training photos and videos, when possible, in compliance with hospital guidelines.
• Work closely with strategic partners to ensure successful integration and support activities.
• Assist with basic on-site troubleshooting to resolve service-related issues quickly.
• Clinical 24/7 helpline support as needed.
• Educate Customers to establish safe and efficient protocol.
• Evaluate and issue CEU credit with proper verification testing.
• Ensure customer training materials are updated and provide feedback for new training tools as needed.
• Complete all site surveys and training documentation in a timely manner and maintain the Shared Clinical Training Calendar.
• Responsible for booking travel and filing expense reports in a timely manner.
• Collect DICOM and Corrected Data from sites in compliance with hospital guidelines.
• Maintain current knowledge in relevant clinical and technical fields.
• Represent the company professionally and maintain a positive attitude.
• Complete all required training courses and maintain all required certifications.
• Gain comprehensive knowledge of the company's product portfolio and competitor offerings to effectively position and promote our solutions.
• Manage time effectively and make sound business decisions.
• Follow all company policies regarding travel, expenses, and equipment handling.

Qualifications and Requirements

• Minimum of 3 years relevant clinical experience in Computed Tomography required.
• BSRT or BS preferred as well as current ARRT licensure or CT certification.
• Previous experience as a clinical applications specialist a plus.
• Must be able to be compliant with hospital credentialing requirements.
• Must be self-motivated, results-oriented and team-focused.
• Must possess strong verbal and written communication skills.
• Ability to thrive in a fast-paced, demanding environment.
• Must be excellent with technology, able to present using a laptop and able demonstrate proficiency with Excel, Word, PowerPoint, Outlook, Internet Explorer, and Google Chrome.

Competencies

• Attention to Detail: Maintains accuracy and thoroughness in all tasks and deliverables.
• Clinical Communication: Demonstrates strong understanding of medical terminology and communicates effectively across teams and stakeholders.
• Organizational Skills: Prioritizes and manages multiple tasks to ensure consistent productivity and timely results.
• Team Collaboration: Builds and sustains strong working relationships; contributes positively to a collaborative environment.
• Reliability: Dependable, punctual, and committed to meeting deadlines and performance goals.
• Problem Solving: Evaluates situations, identifies key factors, and makes sound decisions under pressure.
• Self-Motivation: Proactively seeks opportunities for learning and professional growth; leverages available resources for development.
• Adaptability: Responds effectively to changing priorities and directives; willing to take on tasks outside normal scope when needed.

Travel Requirements

• Willingness to travel internationally, overnight, and on weekends with 75% travel required.
• Ability to travel on short notice and stay overnight as needed.
• Must live near a major airport.
• Must have a valid driver's license and satisfactory driving record; background and drug testing (pre‑ and post‑employment) is required.

Physical Requirements

• Regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds.
• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
• Must be able to sit and/or drive for long periods of time when travelling.
• Must be able to stand for long periods of time (8-15 hours) for multiple days.
• The noise level in the work environment is occasionally very loud.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Benefits

• Medical (Blue Benefit Administrators): 5 PPO Plans (with up to 95% employer contribution).
• Dental (Blue Cross Blue Shield): 2 PPO Plans (with up to 80% employer contribution).
• Vision (Blue Cross Blue Shield): 100% company paid.
• Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid.
• 401k Retirement (Fidelity): 100% company match up to 5%.
• Tax Deferred Health Care Savings Programs.
• Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft.
• Generous paid time off, tuition reimbursement, and more!

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