Clinical Applications Specialist

About Us

Lumicell is a mission-driven start-up focused on revolutionizing cancer surgery, particularly breast cancer. With a 1 in 8 lifetime risk of being diagnosed with breast cancer in the US, we aim to improve patient outcomes through innovative technologies. As a Clinical Applications Specialist, you will play a crucial role in our commercialization efforts, supporting healthcare customers and contributing to the success of our groundbreaking technology.

What You'll Do

• Lead system installation, including hardware setup and cross-department coordination.
• Deliver clinical training to surgeons and hospital staff on system use and workflows.
• Provide first case and early case on-site support to ensure successful adoption.
• Support ongoing cases until site achieves self-sufficiency.
• Conduct in-services and refresher trainings as needed.
• Provide technical troubleshooting and coordinate maintenance/field service activities.
• Document case notes, training records, and field service reports.
• Partner with Medical Affairs to track and assess clinical benefit.
• Monitor inventory and support reordering processes at customer sites.
• Serve as primary point of contact for clinical and technical support at assigned sites.
• Escalate risks and site issues to leadership as needed.
• Support onboarding of new surgeons and staff post-implementation.
• Account maintenance, including the conduct of ongoing site check-ins to support long-term site success and growth.
• Expand the technology to new users at existing accounts and support case growth.
• Support collection of clinical data.

• Secondary Responsibility: Support Sales in territory development activities during periods of reduced clinical demand.

Success Metrics

• Time to site self-sufficiency.
• Clinical adoption, as measured by customer satisfaction, utilization rates, and site growth.
• Quality and completeness of documentation.

What You'll Need

• Bachelor’s Degree.
• A minimum of 2 years of experience as a clinical specialist in the medical device field or as an operating room nurse (ideally with a prior focus on breast cancer).
• Experience in either a startup or a medical device company going through a 0-1 growth/go-to-market phase.
• Strong clinical (operating room) experience.
• Track record of success.
• Ability to build strong relationships and interact effectively with both internal and external customers and stakeholders.
• Must have ability to travel up to 75%, or as needed.
• This may include regional client visits, corporate visits to Waltham MA (headquarters), trade shows/conferences, etc.
• Experience with modern sales tooling/software.
• Proven goal-oriented, self-starter with a strong entrepreneurial drive.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated performance record with clear documentation of success.
• Must live in the geographical location of the position or be willing to relocate.