Clinical Applications Specialist
About the role
This role is part of Alcon's Sales & Sales Support function, a team dedicated to providing access to products across all channels and driving customer satisfaction with eye care professionals to help people see brilliantly.
Responsibilities
- Train operating room staff on Alcon products
- Provide on-site and remote clinical support and technical information
- Implement equipment and software upgrades at clinical sites
- Respond to customer inquiries per standard operating procedures and guidelines
- Attend and support medical events and demonstrations
- Collaborate with Field Service Engineers and Sales Representatives for installations and support
- Provide constant feedback to Research and Development on clinical performance of products via an approved communication plan
- Document site visits within 48 hours
- Report and address adverse events and device deficiencies, and refer unapproved use inquiries
- Achieve required clinical certifications
- Promote and advocate for continuous process improvement and operational excellence through knowledge sharing
Requirements
- Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs.; Assoc.+6 yrs.; M.S.+0 yrs.)
- The ability to fluently read, write, understand, and communicate in English
Qualifications
- COA, COT, or COMT certification preferred
Skills
- Strong communication and interpersonal skills
- Ability to work independently and manage multiple tasks
- Knowledge of Alcon products and clinical applications
- Proficiency in relevant software and technology
Benefits
All associates must adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs), maintaining accurate and complete documentation, ensuring rigorous quality control, and completing all required training. Associates are responsible for meeting their individual job requirements and contributing to the overall compliance of the organization. Compliance with regulatory requirements and a commitment to continuous improvement are essential to our operations.
Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more!
How to Thrive at Alcon: Manage your own workload and schedule while hitting your set targets. Build positive working relationships to achieve positive goals and business objectives. Balance experiencing new environments and working autonomously in a remote sales environment.
Alcon’s Total Rewards programs are designed to align incentives with business objectives, support our values, and deliver long-term value. Our compensation approach includes a combination of fixed and variable pay, with short-term and long-term incentive opportunities for eligible roles. Our benefits offerings are designed to support associates and their families across key life events, including programs that promote health and well-being, provide financial security, and support retirement planning.
The salary range posted represents the anticipated hiring range for this role. Actual compensation may vary based on factors such as experience, skills, location, and internal equity, and may fall outside the posted range.
Pay Range $89,250.00 - $115,500.00
Pay Frequency Annual