Clinical Applications Specialist

About the Opportunity

The company is recruiting a Clinical Applications Specialist for a rapidly growing healthcare technology organization focused on innovative oncology and healthcare software solutions. This role serves as the primary clinical resource for customers utilizing the organization's software platform.

Key Responsibilities

• Serve as the primary clinical applications resource for customers throughout onboarding, implementation, and ongoing platform utilization.
• Build trusted relationships with physicians, nurses, clinical staff, administrators, and operational stakeholders.
• Conduct customer training sessions and provide ongoing education to support successful user adoption.
• Assess clinical workflows and recommend best practices for platform utilization and optimization.
• Partner with customers to identify operational challenges and align software capabilities with clinical and business objectives.
• Investigate and document user-reported application issues and coordinate resolution with Product and Engineering teams.
• Translate customer feedback and workflow requirements into actionable recommendations for internal stakeholders.
• Serve as an advocate for customers while balancing organizational goals and product strategy.

Required Qualifications

• 4+ years of experience in Clinical Applications, Clinical Informatics, Healthcare Technology, Healthcare SaaS, EMR/EHR Support, Clinical Consulting, or similar customer-facing healthcare technology roles.
• Experience working directly with physicians, nurses, advanced practice providers, clinical operations teams, or healthcare administrators.
• Strong understanding of healthcare workflows and clinical operations.
• Experience providing user training, workflow optimization, implementation support, or customer onboarding.
• Ability to investigate and troubleshoot software application issues while communicating effectively with both clinical and technical audiences.
• Experience supporting healthcare software, clinical applications, oncology software, EMR/EHR platforms, or healthcare technology solutions.
• Familiarity with healthcare interoperability standards, integrations, or clinical data exchange concepts is preferred.
• Oncology, radiation oncology, value-based care, clinical decision support, or specialty care experience is highly preferred.
• Experience utilizing AI-enabled tools such as Claude, ChatGPT, or similar technologies.
• Bachelor's degree preferred.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retail Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)