Clinical Services Supervisor (Registered Nurse) - East New York

Summary of Position

The Clinical Services Supervisor, in collaboration with the Nurse Manager and Practice Administrator, oversees daily clinical operations with a primary focus on specialty services. This role ensures the delivery of high-quality, patient-centered care and carries administrative responsibilities including the management, coordination, and support of multidisciplinary care teams.

The Supervisor promotes best practices to uphold standards for quality of care, patient safety, and satisfaction, in alignment with AdvantageCare Physicians policies, regulatory requirements, and clinical workflows.

Principal Accountabilities

• Collaborates with the office leadership to manage the daily operations of the medical office care teams including, ensuring that standards for quality of care, patient satisfaction, and patient safety are maintained, as established by AdvantageCare Physicians (ACPNY).
• Assesses the practice needs to identify gaps in care teams and assist with recruiting and retention efforts as appropriate. Screens and selects applicants and provides general orientation to newly hired team members. Provides work directions, assigns schedules, and conducts on-the-job training. Monitors and evaluates care team performance, and recommends personnel actions, such as promotions, demotions, transfers, and disciplinary actions.
• Affords assistance in the interpretation of and compliance with Human Resources, ACPNY and departmental policies and procedures.
• Ensures employees understand and comply with local, state, federal and regulatory standards, as they apply to respective job functions.
• As a member of the interdisciplinary healthcare team, collaborates with providers and others on the clinical care team to formulate and implement comprehensive patient-centered plans of care to achieve expected outcomes.
• Interfaces with physicians, all staff members as it relates to care team process.
• Interfaces with co-located partners, elected officials and special guest visits throughout the building to ensure seamless operations.
• Responds to situations which require leadership’s presence to de-escalate a patient encounter or provide education and direction to our staff for patient service recovery.
• Maintains all regulatory certifications including but not limited to QUAD A (American Association for Accreditation of Ambulatory Surgical Facilities), IAC (Intersocietal Accreditation Commission), PCMH (Patient Center Medical Home), and CMS (Centers for Medicare & Medicaid Services) regulations.
• Provides leadership and clinical guidance within the specialty area to ensure effective, evidence-based patient care.
• Maintains clinical workflows, patient outcomes, and adherence to established protocols and quality measures.
• Supports staff in clinical decision-making, case reviews, and implementation of best practices.
• Collaborates with providers and specialty teams to enhance service delivery and patient experience.

Qualifications

• Education, Training, Licenses, Certifications: Bachelor's degree; Additional years of related experience may be used in lieu of Degree
• Current Licensure as an RN in the State of New York
• Management experience preferred but not required.
• Current BLS and ACLS.
• Minimum 2 years of clinical experience, with at least 2 years in a leadership or supervisory role.

Pay Disclosure

At AdvantageCare Physicians, we prioritize transparency in our compensation practices. We provide a good faith estimate of the salary range for potential hires, which is based on key factors such as role responsibilities, candidate experience, education and training, internal equity, and market conditions. Please be aware that this estimate doesn’t account for geographic differences related to your work location. Typically, new hires may not start at the top of this range, as compensation is tailored to each individual's circumstances. For union positions, salaries will be determined according to the collective bargaining agreement.

EEOC Statement

We value the diverse backgrounds, perspectives, and experiences of our workforce. As an equal opportunity employer, we consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity, pregnancy, marital status, national origin, disability, veteran status, or any other protected characteristic protected by law.