Supervisor Clinical Services-RN

Principle Responsibilities

• Coordinates daily operations and staff.
• Supervises and understands the scope of practice of patient care delivery by staff.
• Participates in daily huddles to ensure nursing and clinical staff have the equipment, tools and resources required for patient care and to accomplish clinical objectives.
• Hires, manages, leads and engages staff to effectively drive performance to support patient care and clinical objectives.
• Ensures effective orientation processes and clinical training to enable staff to operate at the top of their licensure or certification for optimal clinical outcomes.
• Builds and retains engaged staff by utilizing employee engagement data, tools and methods.
• Supports and manages staff volumes.
• Participates in the development and management of the clinical operations budget and capital requests.
• May manage a remote workforce.

Patient experience, clinical quality and safety

• Partners with site leadership to develop, implement and evaluate patient care delivery processes.
• Empowers staff to resolve patient complaints and concerns and creates a culture of service recovery.
• Supports an environment to achieve quality goals by identifying and removing barriers, communicating changes, and ensuring training and development of staff.
• Ensures compliance with regulatory and safety requirements, integrity and confidentiality of patient information and data, and maintains a safe environment for staff and patients.
• Partners with the safety lead to conduct or observe drills, evaluate staff preparedness and proactively address gaps.

Continuous process improvement

• Utilizes process improvement methodologies to drive clinical outcomes.
• Creates a culture of continuous process improvement by empowering staff to identify issues and develop solutions.
• Participates and/or leads deployment of system-wide initiatives utilizing effective change management and performance management methodologies.

Required Qualifications

• Associate degree Nursing or related field with a minimum of 3 year's of hospital or clinic Registered Nurse experience.
• Demonstrated leadership experience.
• Bachelor's degree in Nursing or related field with a minimum of 2 year's of hospital or clinic Registered Nurse experience (preferred).
• Project and initiative experience.
• 2+ years of supervisory experience.

Preferred Qualifications

• Licensed Registered Nurse - MN Board of Nursing required if working in MN upon hire.
• Licensed Registered Nurse - WI Dept of Safety & Professional Services required if working in WI upon hire.
• BLS Tier 1 - Basic Life Support - Multisource required by completion of orientation.