Clinical Services Supervisor (Bowery Campus)

About the role

The Bowery Mission is a Christian, faith-based organization dedicated to serving people experiencing homelessness, hunger, and poverty. The Clinical Supervisor plays a crucial role in ensuring high-quality clinical services and fostering a supportive environment.

Responsibilities

• Directly supervises Social Workers and ensures they are well-trained and equipped to provide clinical evaluations, assessments, and referrals.
• Maintains clinical practices that meet excellence in standards of care, census, and outcome goals, while promoting hospitality, physical safety, and crisis intervention.
• Fosters collaboration across departments such as Community Life, Make Progress Clinical Services, Spiritual Formation, Operations, and Volunteer Services.
• Collaborates with the Program Director to develop and expand external partnerships for Choose Help programming.
• Supports the Campus Leader as needed and serves as the primary point of contact for cross-departmental collaboration.
• Assists the Program Director in service delivery and oversees individual guest progress.
• Maintains and increases guests' program referral rates through best practices.
• Fosters an interdisciplinary and holistic approach to treatment, providing clinical expertise to resolve complex challenges.
• Carries a small caseload of guests with more complex barriers to progress and provides leadership and supervision to Social Workers.
• Fosters a cohesive team environment and facilitates regular individual/department meetings and case conferences.
• Coaches Social Workers in best practices of guest engagement, including risk assessment, crisis management, and incident reporting.
• Schedules direct reports for all required organizational trainings.
• Welcomes and orientations new guests to shelter and reviews Community Life Guidelines.
• Ensures accurate recording of census and guest data after every shift and in compliance with reporting protocols.
• Conducts quality assurance reviews of clinical interventions, services, and procedures.
• Schedules work hours: Monday-Friday: 9:00am-5:30pm.

Requirements

• Embrace The Bowery Mission’s Statement of Faith.
• A Master of Social Work or Mental Health Counseling, or a combination of education and additional work experience with supervisory and strong customer service duties.
• At least 3 years of experience in ministry, non-profit, or human services with supervisory and strong customer service duties.
• At least 3 years of clinical services with supervisory responsibilities.
• Licensed Master of Social Worker (LMHC), Licensed Marriage and Family Therapist (LMFT), Licensed Professional Counselor (LPC), or Licensed Clinical Social Worker (LCSW).
• PREFERRED: Mental Health First Aid, Non-violent Crisis Intervention, Motivational Interviewing, Trauma-informed Care, First Aid/CPR.

Benefits

Salary is commensurate with relevant education and experience: $75,000 - $80,000 annually.

Pay

$75,000 - $80,000 annually.

Schedule

Monday-Friday: 9:00am-5:30pm.