Clinical Services Supervisor

About us

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together. As a private, non-profit 501(C) (3) community health organization, we serve over 414,000 medical, dental, and behavioral health visits from more than 95,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you.

Role Overview and Purpose

The Clinical Services Supervisor (CSS) works to support the mission and vision of Neighborhood Healthcare by cultivating an environment that produces excellent patient-centered care and clinical services within a dynamic team setting. This role will ensure smooth workflow for clinical staff by monitoring quality measures and productivity goals. In addition, this role will support staff development by demonstrating and living the company values. The responsibilities and performance expectations for this role fall into three categories: staff management and development, clinical administration, and operations management.

Responsibilities

• Supervises medical assistants and lab assistants work shifts to ensure sufficient coverage
• Assists with new hire orientation for new hires and ongoing training for clinic team, including completion of a proficiency checklists
• Makes sure support staff trainings are attended and comply with requirements
• Sets medical assistants to providers and care teams based on continuity of care, skill levels, and workload demands
• Collaborates with management to prepare meeting agendas and coordinates drug representative presentations
• Prepares and conducts 90-day and annual performance reviews for all direct reports
• Communicates with HR and management to provide timely and objective performance counseling
• Cooperates with lab management to ensure lab assistants complete necessary logs and documentation
• Maintains the Electronic Medical Records System to ensure clinical team documents care activities daily
• Matches new patients to appropriate providers or services to promote continuity of care
• Provides guidance for policies, procedures, and various funding sources to support staff
• Works with clinical team to provide comprehensive healthcare to patients
• Monitors patient satisfaction surveys process to ensure surveys are sent to appropriate entities
• Maintains inventory systems for clinical supplies and equipment, as needed
• Affirms the patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy
• Shares accountability for overall patient health outcomes by working in coordination with care teams
• Instills confidence in our care and facilities to patients, fellow employees, and other stakeholders

Supervision

• Recommends or makes decisions to hire, transfer, reward, discipline or terminate employees
• Evaluates, coaches, and develops team performance by using job requirements and competency assessments
• Informs team of organizational activities and promotes mission and goals

Education/Experience

• Associate’s degree or equivalent experience required
• Current Basic Life Support (BLS) certification is required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines, but may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards.
• Experience working in healthcare preferred
• Supervisory experience preferred
• Completion of project LEAP preferred (Internals Only)
• Bilingual (English/Spanish) or (English/Arabic) preferred by site

Additional Qualifications (Knowledge, Skills And Abilities)

• Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
• Knowledgeable about and experience with monitoring performance metrics
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
• Knowledgeable about and experience with interpreting a variety of instructions in written, oral, diagram, or schedule form
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
• Knowledgeable about and experience with monitoring performance metrics
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