Clinical Services Supervisor (Bowery Campus)

About the role

The Bowery Mission is a Christian, faith-based organization dedicated to serving people experiencing homelessness, hunger, and poverty. This role is part of the Choose Help team, where the Clinical Supervisor directly supervises Social Workers.

Responsibilities

• Directly supervises Social Workers to ensure they are well-trained and equipped to perform and coordinate all services including clinical evaluations, assessments, and internal/external referrals.
• Maintain clinical practices meeting excellence in standards of care, census and outcome goals, hospitality, physical safety, and crisis intervention.
• Foster effective collaboration across departments and campuses, including Community Life, Make Progress Clinical Services, Spiritual Formation, Operations, and Volunteer Services.
• In collaboration with the Program Director, foster and develop external partnerships to expand Choose Help programming.
• Support Campus Leader as needed and serve as the point of contact for cross-department collaboration.
• Assist Program Director in service delivery to support guests' service goals and oversee individual guest progress.
• Ensure best practices to maintain and increase guests' program referral rates.
• Ensure integrated clinical services that are faith-based, empowering, trauma-informed, and foster a safe, welcoming, healthy, and caring environment for guests.
• Collaborate effectively with internal and external partners to create and improve standards of excellence in compassionate care.
• Provide clinical expertise to resolve complex challenges in guest service provision.
• Carry a small caseload of guests presenting with more complex barriers to progress.
• Provide leadership and supervision to Social Workers to support excellence in guest care, clinical practice, and daily program operations.
• Foster a cohesive team environment.
• Facilitate regular individual/department meetings, and case-conferences.
• Demonstrate and coach Social Workers in best practices of guest engagement, including risk assessment, crisis management, and incident reporting.
• Ensure direct reports receive all required organizational trainings.
• Support CH team to welcome and orient new guests to shelter and review Community Life Guidelines.
• Ensure census and guest data is accurately recorded after every shift and in compliance with verbal and written reporting protocols.
• Conduct quality assurance review of clinical interventions, services, and procedures.
• Schedule: Monday-Friday: 9:00am-5:30pm.

Requirements

• Embrace The Bowery Mission’s Statement of Faith.
• A Master of Social Work or Mental Health Counseling, or a combination of education and additional work experience with 3 years in ministry, non-profit, or human services with supervisory and strong customer service duties.
• 3 years’ clinical services with supervisory responsibilities.
• Licensed Master of Social Work (LMSW), Licensed Marriage and Family Therapist (LMFT), or Licensed Professional Counselor (LPC) required.
• PREFERRED: Mental Health First Aid, Non-violent Crisis Intervention, Motivational Interviewing, Trauma-informed Care, First Aid/CPR.

Benefits

Salary commensurate with relevant education & experience: $75,000 - $80,000 annually.

Pay

$75,000 - $80,000 annually.

Schedule

Monday-Friday: 9:00am-5:30pm.