Clinical Service Specialist, Full Time - Valhalla, NY

About the role

The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting! Vivo is a national company with locations in 15 states, providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you. Our highly trained medical professionals are dedicated to delivering a safe, comfortable, and affordable solution for our patients. We offer an array of advanced therapeutics and provide personalized care for every patient. We are passionate about providing high-quality patient care, relationships with our referring Providers, and nurturing our company culture!

Responsibilities

• Manages and supports all front-end operations of the infusion center, including answering phone calls, greeting patients, maintaining a clean and organized environment, processing payments, accepting deliveries, and overseeing the handling of incoming mail.
• Proactively reviews patient cancellations and reschedules treatments to ensure the treatment plan is followed. Communicates any changes to the Clinical Operations Manager and nursing staff as needed. Additionally, calls to remind patients of their upcoming appointments.
• Schedules patients for follow-up infusion treatments working closely with the Patient Care Navigator team to assist and coordinate.
• Collaborates with referring providers to obtain and file medical records, ensuring all relevant documents are available for the medical team’s review. Maintains efficiency and accuracy while adhering to HIPAA guidelines in handling patient records and documents.
• Assists with clinical inventory management in collaboration with the Clinical Operations Manager.
• Fosters positive and collaborative relationships with professional staff, co-workers, referring physician offices, ancillary departments, and external agencies.

Requirements

• High School graduate or equivalent required.
• 2 years of administrative experience in a healthcare environment, required.
• Medical Assistant Certification or Medical Office experience, preferred.
• 1 year working with insurance authorizations, benefits verifications, and billing, preferred.
• Working knowledge of medical terminology, required.
• Active CPR/BLS prior to starting work, required.
• Demonstrates intermediate typing skills (50+ wpm), computer literacy with MS Office (Excel, Word, PowerPoint), and proficiency in office equipment and information systems, including billing databases.
• Potential travel to other local Vivo clinics to provide administrative support if needed.

Qualifications

• High School graduate or equivalent required.
• 2 years of administrative experience in a healthcare environment, required.
• Medical Assistant Certification or Medical Office experience, preferred.
• 1 year working with insurance authorizations, benefits verifications, and billing, preferred.
• Working knowledge of medical terminology, required.
• Active CPR/BLS prior to starting work, required.
• Demonstrates intermediate typing skills (50+ wpm), computer literacy with MS Office (Excel, Word, PowerPoint), and proficiency in office equipment and information systems, including billing databases.

Skills

• Strong healthcare administrative background.
• Expertise in scheduling, authorizations, and benefits verification.
• Self-driven, able to work independently.
• Excellent communication skills.

Benefits

• Medical, Dental, Vision
• HSA with Employer Contribution
• Touchcare - Insurance Concierge Service
• 401K with Match up to 4%
• Wellness Reimbursement Program - $360 Annually
• Employee Referral Bonus - Uncapped Bonus Potential
• Tuition Assistance Program & Professional Association Reimbursement
• Employee Assistance Program (Employer-provided)
• Short & long-term disability (Employer-provided)
• Life Insurance (Employer-provided)

Pay

Pay Range: $24.00 - $26.00/hr
Bonus Plan Target: 5% Annually (Based on performance)

Schedule

Monday - Friday | 8:00am - 5:00pm

FLSA Status

Non-Exempt