Clinical Service Specialist, Full-Time - Beachwood, OH

About the role

VIVO Infusion, LLC is seeking a Clinical Service Specialist to join our team in Beachwood, OH. This role involves managing and supporting front-end operations, scheduling, and ensuring smooth clinical operations.

Responsibilities

• Manage and support all front-end operations of the infusion center, including answering phone calls, greeting patients, maintaining a clean and organized environment, processing payments, accepting deliveries, and overseeing the handling of incoming mail.
• Proactively review patient cancellations and reschedule treatments to ensure the treatment plan is followed. Communicate any changes to the Clinical Operations Manager and nursing staff as needed.
• Call to remind patients of their upcoming appointments.
• Receive deliveries, collect invoices, review for accuracy and consistency, connect with the Clinic Manager to authorize payment, and send to Vivo Accounts Payable team.
• Schedule patients for follow-up infusion treatments, collaborating with the Patient Care Navigator team to assist and coordinate.
• Collaborate with referring providers to obtain and file medical records, ensuring all relevant documents are available for the medical team’s review.
• Maintain efficiency and accuracy while adhering to HIPAA guidelines in handling patient records and documents.
• Assist with clinical inventory management in collaboration with the Clinical Operations Manager.
• Foster positive and collaborative relationships with professional staff, co-workers, referring physician offices, ancillary departments, and external agencies.

Qualifications

• High School graduate or equivalent required.
• 2 years of administrative experience in a healthcare environment, required.
• Medical Assistant Certification or Medical Office experience, preferred.
• 1 year working with insurance authorizations, benefits verifications, and billing, preferred.
• Working knowledge of medical terminology, required.
• Active CPR/BLS prior to starting work, required.
• Demonstrates intermediate typing skills (50+ wpm), computer literacy with MS Office (Excel, Word, PowerPoint), and proficiency in office equipment and information systems, including billing databases.
• Potential travel to other local Vivo clinics to provide administrative support if needed.

Benefits

• Medical, Dental, Vision
• HSA with Employer Contribution
• Touchcare - Insurance Concierge Service
• 401K with Match up to 4%
• PTO: Accrual 3+ weeks
• PTO Buy-back, PTO Rollover, and PTO Donation Program
• Wellness Reimbursement Program - $360 Annually
• Employee Referral Bonus - Uncapped Bonus Potential
• Tuition Assistance Program & Professional Association Reimbursement
• Employee Assistance Program (Employer-provided)
• Short & long-term disability (Employer-provided)
• Life Insurance (Employer-provided)