Medical Assistant/Clinical Service Specialist, Part-Time- Beachwood & Mentor, OH

About the Role

VIVO Infusion is seeking a dedicated and compassionate Medical Assistant/Clinical Service Specialist to join our team at our Beachwood & Mentor, OH locations. In this position, you will play a crucial role in our clinical operations by providing essential support to our medical team, patients, and the infusion center. This role requires working some days when no patients are scheduled, working independently to support administrative functions, and handling intake of medical deliveries as needed.

Responsibilities

• Performs a variety of patient care activities rendering quality care in accordance with standards of practice.
• Room clinic patients in person or virtually and update patient charts with required information.
• Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care.
• Provide administrative and front-end support: greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments.
• Oversee and ensure efficient turnover of exam rooms.
• Assist provider in the exam room as requested.
• Collect, prepare, and submit ordered patient lab specimens as directed.
• Assist Patient Services team as needed to obtain prior authorizations for prescribed treatments and document them.
• Triage patient phone calls and messages and document them appropriately.
• Order and manage supplies under the direction of the manager.
• Disinfect and stock the exam rooms.
• Assist in obtaining records required for the patient’s chart.
• Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day.
• Follow company policies and CDC guidelines for infection control.
• Assist with proper handling and storage of hazardous materials.
• Maintain confidentiality of all company and patient records in adherence to HIPAA.
• Communicate schedule changes to the team and assist with rescheduling patients.
• Manage incoming mail and deliveries.

Requirements

• High school graduate or equivalent, required.
• Medical Assistant Certification, preferred.
• CPR/BLS, required prior to start date.
• Oncology or infusion experience, preferred.
• 1 year of experience working within a clinical environment, required.
• 1 year in an administrative, patient-facing, or customer service role, required.
• Phlebotomy and lab processing skills, preferred.

Skills

• Self-motivated with the ability to work independently as needed.
• Outstanding communication and interpersonal skills with the ability to communicate professionally and effectively with staff, patients, and physicians.
• Computer skills for electronic recordkeeping.
• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to perform each essential duty satisfactorily; reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits

• 401K with Match up to 4%.
• PTO: Accrual (0.069 hours accrued per hour worked).
• PTO Buy-back, PTO Rollover, and PTO Donation Program.
• Wellness Reimbursement Program - $360 Annually.
• Employee Referral Bonus – Uncapped Bonus Potential.
• Company-wide Employee Ownership Program (Private Equity for the Greater Good).

Pay

Pay Range: $20.00 - $25.00/hour

Bonus Plan Target: 5% Annually (Based on performance)

Schedule

Part-Time: 20-25 hours/week

Position Schedule:

• Thursday - Friday | 7:30am - 4:00pm
• Saturdays | 7:30am - 4:00pm

FLSA Status: Non-Exempt

About Us

The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting. Vivo is a national company with locations in 15 states, offering opportunities for growth and advancement as well as competitive benefits. Our highly trained medical professionals deliver safe, comfortable, and affordable solutions for our patients, providing personalized care and advanced therapeutics. Vivo Infusion has received The Gold Seal of Approval® from The Joint Commission, demonstrating our commitment to quality and safety.

Work Environment and Physical Demands

The work environment includes exposure to moving mechanical parts (medical equipment and machinery), fumes or airborne particles, and toxic or caustic chemicals. The noise level is usually moderate.

Specific vision abilities required include close vision, color differentiation, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must be able to stand, walk, talk, hear, and smell. Requires excellent visual acuity and manual dexterity. Frequent use of hands to finger, handle, or feel, and reach with hands and arms. The employee is frequently required to sit, stoop, kneel, bend, crouch, or crawl. May require the use of safety equipment and PPE such as face shields, goggles, non-slip shoes, gloves, masks, and other protective garments and equipment.