Clinical Service Specialist, Part-time
About the role
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. The Clinical Service Specialist supports patient access and clinic operations through scheduling, registration, insurance verification, patient communication, and coordination of outpatient services. This role also provides non-licensed patient care support and assists with maintaining a safe, efficient, and patient-focused environment.
Responsibilities
- Schedule appointments, register patients, and verify insurance coverage.
- Manage inbound and outbound patient communications.
- Collect patient payments and discuss financial responsibilities.
- Process referrals, authorizations, and electronic medical record documentation.
- Coordinate care and support scheduling for routine and complex patient needs.
- Complete registration and scheduling work queues within established standards.
- Greet, escort, and prepare patients for provider visits.
- Assist providers with procedures and clinical support activities within scope of practice.
- Maintain supplies, equipment, and clinic cleanliness.
- Perform additional duties as assigned, including supporting other regional locations when needed.
Qualifications
- Required:
- High School Diploma or GED.
- Minimum one year of experience in a medical office, healthcare, insurance, or business setting.
- One year of clerical, customer service, or administrative experience.
- Basic computer and data entry skills.
- Preferred:
- Experience with Epic or another Electronic Medical Record (EMR) system.
- Experience with patient registration, insurance verification, referrals, authorizations, and point-of-service collections.
Benefits
We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Our employee benefits programs help our employees get healthy and stay healthy.
Schedule
Monday to Thursday 2pm to 7pm, Friday 1pm to 5pm
Location: 424 Cloverleaf Road, Building F, Elizabeth, PA 17022