Clinical Specialist - Long Island, NY

About the role

The Clinical Specialist plays a critical role in delivering product training, clinical education, and in-procedure support for PROCEPT Robotic Systems. Key responsibilities include:

• Ensuring optimal OR workflow and troubleshooting during live cases
• Providing in-service education
• Supporting installations and software updates
• Helping drive procedural efficiency across assigned accounts
• Prioritizing in collaboration with Sales to identify opportunities for utilization growth and account retention
• Guiding surgeons through onboarding and competency milestones
• Supporting procedural scheduling to maximize coverage
• Maintaining accurate case logs and documentation
• Communicating field insights to Sales, Marketing, and R&D to inform product enhancements, surgeon experience, and program improvements

Responsibilities

The Clinical Specialist will:

• Deliver product training and clinical education to surgeons, staff, and new users
• Support live procedures to ensure optimal OR workflow, setup, and troubleshooting across assigned accounts
• Provide in-service and field support, including installations and software updates
• Execute procedural scheduling and efficiency improvements to maximize case coverage
• Partner with Sales to identify opportunities for utilization growth and account retention
• Collaborate with team members to drive program efficiency and ensure regulatory compliance
• Support marketing and training events, including physical setup and presentations
• Gather and relay customer insights to Marketing and R&D to inform product and program enhancements
• Maintain accurate case log files, expenses, and administrative documentation in Salesforce
• Upload cases logs as required to central repository for all cases supported
• Track and document surgeon progression through the surgeon pathway, ensuring completion of required onboarding and competency milestones

Qualifications

• Bachelor’s degree or equivalent experience
• 2-4 years clinical experience preferred
• Strong interest in medical devices and robotics
• Must achieve clinical proficiency within 60 days post-graduation of our internal sales training program, Aqua Academy
• Supplemental coaching may be available if needed to achieve this milestone
• Strong communicator and engaging educator with excellent presentation skills
• Collaborative team player with a commercially aligned, customer-focused mindset
• Ability to influence surgeon adoption and drive procedural growth
• Hands-on, adaptable, and willing to execute tactically in the field
• Analytical thinker with strong attention to detail and problem-solving skills