Clinical Secretary - 2 West Critical Care - FT - Day

Full-time, non-exempt position on the first shift (days, less than 12 hours per shift) with a 40-hour work week. On-site; no remote work capability.

About the role

The Clinical Secretary collaborates with the interdisciplinary team to provide day-to-day clerical and secretarial support within the critical care service line. This includes equipment and supply management, interdepartmental communication, and other assigned clerical duties.

Responsibilities

• Provide professional and exemplary customer service for the department, staff, patients, and visitors.
• Receive incoming telephone calls; screen and appropriately route calls to department staff, patients, and medical staff. Relay messages accurately and efficiently to clinical staff.
• Prepare and maintain patients’ paper medical record documents while in the patient care area (consents, face sheets, labels, and EKGs).
• Maintain department-specific checklists and logs, including Quarterly Expired Supplies, Cleaning logs, Biomedical/Facilities Management Repairs, Information Services Request logs, and conduct department-specific Environment of Care inspections. Report findings to appropriate staff and ancillary departments.
• Assist with inventory of departmental supplies (including forms, equipment, and instruments). Ensure supplies have been ordered, received, and stored in appropriate supply areas. Trace status of orders and resolve any issues.
• Assist in clerical duties such as sorting and filing documents, photocopying documents, and data entry.
• Assist with tracking department and clinical equipment. Maintain knowledge of department service line, equipment, and supplies.
• Place calls for additional staff as needed.
• Promote a mutually respectful environment that encourages the exchange of ideas and supports the effectiveness of professional relationships.
• Demonstrate advocacy in all roles and settings.
• Practice Diversity, Equity, and Inclusion principles in daily work by respecting others’ uniqueness, perspectives, backgrounds, or beliefs.
• Communicate effectively in all areas of professional practice.
• Commit to lifelong learning through critical thinking, self-reflection, and inquiry for personal growth and development.
• Utilize appropriate resources to provide and sustain services that are safe, effective, and financially responsible, and used judiciously.
• Comply with all policies, standards, mandatory training, and requirements of Stormont Vail Health.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED (preferred).
• Previous clerical support and computer experience (preferred).
• Experience using computers and Microsoft Office (preferred).
• Understanding of medical terminology (required).
• Excellent verbal/written communication, public relations, and organization skills (required).
• Ability to develop good rapport with fellow employees; ability to work both independently and within a team environment (required).
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization (required).
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations (required).

Physical Demands

• Balancing: Occasionally (1-3 hours).
• Carrying: Occasionally (1-3 hours).
• Climbing (Ladders): Rarely (less than 1 hour).
• Climbing (Stairs): Rarely (less than 1 hour).
• Crawling: Rarely (less than 1 hour).
• Crouching: Rarely (less than 1 hour).
• Driving (Automatic or Standard): Rarely (less than 1 hour).
• Eye/Hand/Foot Coordination: Frequently (3-5 hours).
• Feeling: Rarely (less than 1 hour).
• Grasping (Fine Motor): Frequently (3-5 hours).
• Grasping (Gross Hand): Frequently (3-5 hours).
• Handling: Occasionally (1-3 hours).
• Hearing: Occasionally (1-3 hours).
• Kneeling: Rarely (less than 1 hour).
• Lifting: Occasionally (1-3 hours) up to 50 lbs.
• Operate Foot Controls: Rarely (less than 1 hour).
• Pulling: Frequently (3-5 hours) up to 25 lbs.
• Pushing: Frequently (3-5 hours) up to 25 lbs.
• Reaching (Forward): Frequently (3-5 hours) up to 25 lbs.
• Reaching (Overhead): Frequently (3-5 hours) up to 25 lbs.
• Repetitive Motions: Frequently (3-5 hours).
• Sitting: Frequently (3-5 hours).
• Standing: Occasionally (1-3 hours).
• Stooping: Occasionally (1-3 hours).
• Talking: Frequently (3-5 hours).
• Walking: Frequently (3-5 hours).

Working Conditions

• Burn: Rarely (less than 1 hour).
• Chemical: Rarely (less than 1 hour).
• Combative Patients: Rarely (less than 1 hour).
• Dusts: Rarely (less than 1 hour).
• Electrical: Rarely (less than 1 hour).
• Explosive: Rarely (less than 1 hour).
• Extreme Temperatures: Rarely (less than 1 hour).
• Infectious Diseases: Rarely (less than 1 hour).
• Mechanical: Rarely (less than 1 hour).
• Needle Stick: Rarely (less than 1 hour).
• Noise/Sounds: Occasionally (1-3 hours).
• Other Atmospheric Conditions: Rarely (less than 1 hour).
• Poor Ventilation, Fumes, and/or Gases: Rarely (less than 1 hour).
• Radiant Energy: Rarely (less than 1 hour).
• Risk of Exposure to Blood and Body Fluids: Rarely (less than 1 hour).
• Risk of Exposure to Hazardous Drugs: Rarely (less than 1 hour).
• Hazards (other): Rarely (less than 1 hour).
• Vibration: Rarely (less than 1 hour).
• Wet and/or Humid: Rarely (less than 1 hour).