Clinical Secretary

Responsibilities

1. Maintain appointment schedule template (alterations, deletions, additions).
2. .1 Responsible for communicating schedule changes to the appropriate staff members and physicians/providers.
4. .1 Receive patient at arrival and verify and obtain all necessary information and signatures in accordance with NEMG policies and procedures
6. .1 Maintain proper telephone etiquette when speaking with patients/companies and healthcare team.
8. .1 Track referrals coming into the practice.
10. .1 Forwards phones to answering service and notifies answering service about the physicians on-call status.
13. .1 Attend and actively participate in staff meetings
15. .1 Coordinate efforts to gain patient and family feedback regarding their experiences of healthcare (focus groups, surveys and other means) and participate in interventions which address articulated needs.
17. .1 Provide cross coverage as needed
18. May assist and/or perform chaperone duties for patient medical procedures as needed.

Qualifications

• High School degree or equivalent required.
• 1 year of administrative or customer service experience is required.
• Prior experience working within a physician's office/medical practice, hospital, or health system preferred.
• Excellent, organizational, communication, customer service, and teamwork skills required.
• Ability to multi-task is essential.
• EMR experience preferred.
• Working knowledge of Microsoft office applications preferred.
• Core philosophy or values consistent with a patient-centered approach to care.
• Demonstrates professional, appropriate, effective and tactful written, verbal and nonverbal communication with patients, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinical image.