Clinical Process Administrative Specialist (Hybrid)

This position will provide professional and high-level administrative support to the Clinical Placement Department, reporting to the Clinical Placement Manager.

Responsibilities

• Coordinates Student Clinical Compliance
  • Stays up to date on semester deadlines and follows timeline procedure for checking student and faculty health compliance
  • Maintains working knowledge of health requirements, specific guidelines per CDC and SON, and is the main point of contact for students/faculty with questions related to health requirements
  • Communicates with students pre-deadline for deadline reminders, including early checking of accounts upon request
  • Notifies students of non-compliant requirements via email and updates status in the Complio system
  • Ensures students enter appropriate dates and documentation into Complio
  • Coordinates with faculty and students when documents do not meet requirements
  • Has knowledge of the Complio system and troubleshoots account issues for students/faculty; communicates with the SON Complio representative
  • Effectively reviews compliance in Complio/ACEMAPP in a timely manner
• Coordinates Clinical Rotations and Compliance in ACEMAPP
  • Communicates with clinical partner representatives overseeing ACEMAPP
  • Oversees appropriate dates and documentation in the ACEMAPP system; approves document manager items
  • Maintains working knowledge of the Complio system, troubleshoots account issues, and coordinates with the SON Complio representative
  • Communicates with the ACEMAPP representative
  • Checks student membership status and troubleshoots updates
  • Efficiently checks compliance in Complio/ACEMAPP (new student checks ~10/hr; return student ~20-30/hr) with timely email notifications to students and faculty
  • Coordinates new partnership requests and new student/clinical faculty onboarding
  • Identifies compliance modular compliance and runs rotations on time
  • Follows Michigan Medicine procedure for all clinical sites for graduate/RN-BSN programs, entering rotation information, linking students and faculty, and providing comments to ACEMAPP representatives
  • Understands ACEMAPP consortiums and deadlines for rotation submissions; runs rosters 3 weeks prior to the start of the semester
• Ensures Compliance With Clinical Course Requirements
  • Coordinates with the team to ensure timely compliance process steps and deadlines
  • Communicates with Directors regarding non-compliance student issues and add/drop issues
  • Coordinates with the team to correct misinformation provided by students and communicates updates to clinical team members
  • Ensures good communication with community partner relationships
  • Maintains FERPA requirements
• Prepares and Sends Preceptor Communications
  • Prepares and electronically distributes preceptor thank-you letters, certificates, and documentation of ANCC supervision hours for graduate programs within one month following the end of each semester
  • Records completion of preceptor recognition materials on appropriate student submission forms
• Coordinates Flint Consortium Bi-Annual Meetings
  • Plans and organizes two consortium meetings per year
• Supports Clinical Placement Operations and Process Improvement
  • Primarily supports the BSN Pre-Licensure program to ensure flow/management of student processing for compliance and ACEMAPP
  • Provides process improvement suggestions to clinical team functions
  • Actively participates in clinical team meetings

Requirements

• High School Diploma or equivalent
• 3 or more years of progressive administrative experience

Benefits

• Generous time off
• Retirement plan with two-for-one matching contributions after 12 months of eligible service, with immediate vesting
• Comprehensive health insurance options
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Tuition support for eligible UM-Flint staff members
• Dependent tuition support (DTS) for qualified dependents of faculty and staff from all UM campuses

Schedule

Hybrid: The work requirements allow both onsite and offsite work with an expected recurring onsite presence. On occasion, the employee may be required to work onsite more frequently if necessitated by unit leadership or job requirements. Work agreements are reviewed annually and are subject to change.