Clinical Administrative Specialist

This position will start in October 2026.

About the role

Under close supervision, the Clinical Administrative Specialist I provides clinical administrative support to physicians, nurses, and other members of the care team in their clinical practices in support of Dana-Farber Cancer Institute’s mission. This role is a key member of the care team, facilitating real-time communication and providing accurate patient information to clinicians using various communication systems. Following established triage guidelines, the Clinical Administrative Specialist I routes patient and caregiver symptom management questions, general requests, and inquiries to the appropriate team member. The position assumes responsibility for various aspects of care coordination and serves as a liaison between patients and clinical staff, supporting efficient, patient-centered care delivery.

Responsibilities

• Provide clinical administrative support for the department, clinicians, and/or faculty, including managing routine administrative tasks that support day-to-day clinical operations.
• Serve as a liaison between patients and clinical staff, ensuring timely and accurate communication and facilitating coordination of care.
• Triage incoming patient messages and requests (phone, portal, and other communication channels) to relevant clinical team members in accordance with established triage guidelines; respond to patient inquiries within defined scope.
• Draft and prepare patient correspondence, including letters, disability paperwork, and other documentation, ensuring completeness, accuracy, and timely processing.
• Request and track medical records from external institutions and ensure that relevant information is routed to appropriate clinical team members.
• Manage reference lab orders and portal input, including entering and updating information accurately and distributing results or notifications to the care team as appropriate.
• Distribute incoming patient materials (e.g., forms, records, reports) to relevant team members and maintain organized workflows for document handling.
• Perform data entry and maintain accurate records in applicable systems, including electronic medical records and other clinical or administrative databases.
• Provide email and phone communication with internal and external teams or collaborators, ensuring professional, timely, and clear exchanges of information.
• Maintain a high level of professionalism, discretion, and confidentiality regarding a variety of highly sensitive topics, including protected health information.
• Perform other duties as assigned to support clinical operations and patient care.

Requirements

• High school diploma or equivalent required. Bachelor’s degree in Healthcare Administration or related field preferred.
• Minimum of one year related healthcare and/or customer service experience required.
• Experience in a clinical or medical office setting preferred.

Skills

• Ability to function as an integral member of a team, building effective working relationships with clinicians, peers, and other staff.
• Excellent written and oral communication skills, with the ability to communicate clearly and professionally with patients, caregivers, and colleagues.
• Strong customer service skills and the ability to interact professionally with patients, families, peers, and leadership, including in emotionally charged situations.
• Ability to prioritize tasks, problem solve in real time and escalate issues appropriately within established guidelines.
• Proficiency with personal computers and standard office software (e.g., email, word processing, spreadsheets); ability to learn and use electronic medical records and other clinical systems.
• Strong organizational skills with the ability to multi-task, manage competing priorities, and follow through on assignments with attention to detail and accuracy.
• Ability to work productively in a remote or hybrid environment, including managing time effectively and maintaining reliable communication.
• Ability to maintain confidentiality and handle sensitive information in accordance with institutional policies and regulatory requirements.
• Knowledge of medical terminology preferred.

Pay

$50,070.00 - $60,730.00