Clinical Administrative Support Specialist

About the role

Bamboo Health is assembling a team of compassionate clinicians dedicated to improving access to care for those in need. We are seeking a Clinical Administrative Support Specialist to assist our Care Navigation clinical team in revolutionizing how people access behavioral health care. This is a contract hourly position, working approximately 40 hours per week.

Responsibilities

• Enter data from incoming patient care coordination requests into Salesforce Health Cloud.
• Update Salesforce Health Cloud with patient-specific tasks following our engagement protocols.
• Communicate with outpatient treatment providers via phone to confirm appointment attendance.
• Update patient lists based on daily census reports from inpatient treatment providers.
• Collaborate with hospital discharge planners to coordinate discharge notifications and appointment details.
• Create and maintain schedules for clinical staff.
• Support the operations team in identifying processes for automation and implementation.
• Work with the clinical team to enhance the quality of care provided.

Requirements

• 2 years of experience in outpatient clinical office roles, either in brick-and-mortar or virtual medical or behavioral health practices.
• Experience with technology solutions that support clinical workflows.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Familiarity with Salesforce Health Cloud is preferred but not required.
• Empathy and a strong commitment to reducing barriers to behavioral health and social services for underserved populations.
• Strong oral and written communication skills.
• Ability to navigate ambiguity and embrace challenges with resilience and flexibility.
• Experience in fast-paced, rapidly changing work environments.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and reliable transportation.

Skills

• Excellent organizational and attention to detail skills.
• Strong problem-solving abilities.
• Effective communication skills, both verbal and written.
• Ability to multitask and prioritize effectively.

Benefits

• Flexible schedule.
• Professional development opportunities.
• Competitive compensation package.
• Health insurance coverage.
• Employee assistance program.

Pay

$20 - $25 per hour, depending on experience.

Schedule

Approximately 40 hours per week, flexible schedule.