Clinical Application Support Specialist (Hybrid)

About the role

We are seeking a Clinical Application Support Specialist to join our team. This role serves as the primary support resource for all clinical applications, ensuring clinicians have the tools and training they need to deliver safe, efficient, and high-quality patient care.

Responsibilities

• Serve as the primary support contact for all clinical applications.
• Investigate, troubleshoot, and resolve complex application and workflow issues.
• Train and educate clinicians and staff on the effective, compliant use of clinical applications.
• Analyze clinical workflows and recommend system or process improvements to enhance efficiency and patient care.
• Support provider documentation workflows, including dictation and transcription-related functions.
• Conduct internal audits as needed to ensure system accuracy, data integrity, and compliance.
• Develop, maintain, and update application documentation, workflows, and training materials.
• Provide both technical and non-technical support to clinicians, operational staff, and senior leadership.
• Collaborate with IT teams, vendors, and external partners to resolve issues and implement upgrades or enhancements.
• Resolve complex issues with innovative solutions.
• Communicate issues, updates, and resolutions clearly to facility staff and senior management.
• Communicate system updates, downtime, and maintenance schedules clearly to facility staff and senior leadership.
• Investigate and escalate incidents, troubleshoot system and software issues effectively.
• Travel regularly to facilities to provide onsite support, training, and system implementations.
• Participate in a 24/7 on-call rotation to provide timely after-hours support.

Requirements

• Minimum Education & Experience: Bachelor’s degree in healthcare, information technology, or a related field OR minimum of three (3) years of experience in a clinical, rehabilitation, or healthcare setting.
• Required Knowledge, Skills, and Abilities: Knowledge and understanding of Information technology. Troubleshooting experience is strongly preferred. Project Management experience preferred. Excellent communication, organizational and documentation skills. Problem-solving skills. Ability to work independently, manage competing priorities, and meet deadlines in a fast-paced clinical environment. Ability to meet deadlines.
• Required Licenses, Certifications, and/or Documentation: Must maintain an acceptable driving record, current driver’s license, and insurability.