Clinical Patient Navigator | FT | Weekdays | Pediatric Outpatient | Memphis

About the role

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

Responsibilities

• Proactively fulfills patient care responsibilities as requested by physician or other clinicians in the physician office.
• Determines patient's chief complaint and obtains symptoms and reason for visit.
• Prepares the patients for examination by interviewing and recording patients’ medical information, taking vital signs and blood pressure and collecting patient history information.
• Fulfills clinical medical assisting responsibilities as required.
• Effectively collects and prepares specimens for laboratory analysis.
• Draws blood and/or gives injections.
• Prepares and assures patients are given appropriate and prepared paperwork (FMLA paperwork, school or work forms).
• Manages patient calls by providing results to patients as directed by physician, collecting information, requesting patient medical records and taking FedEx Family House referrals, scheduling appointments.
• Arranges patient appointments based on guidelines specific to severity level and type of procedure.
• Answers and makes telephone calls regarding prescription refills.
• Performs patient pre-visit preparations.
• Follows office protocols, per provider instruction, for appropriate testing, medication reconciliation, monitoring of alerts, and asks provider for any additional intake questions.
• Verifies insurance coverage, requests patient medical records, reviews most recent clinic notes, and reviews medications.
• Ensures all labs/diagnostic tests were completed since last visit.
• Fulfills environmental responsibilities as assigned that may include setting up exam room, instruments, and other equipment.
• Performs other job responsibilities as requested or assigned.

Requirements

• Required - High School Diploma or Equivalent
• Preferred - Technical Degree or Diploma Medical Assistant
• Required - Medical Assistant or similar 3-5 years (4 years)
• Required - HEARTSAVER - American Heart Association
• Required - AAMA Certified Medical Assistant - The American Association of Medical Assistants
• Preferred - Certified Clinical Medical Assistant - National Healthcareer Association
• Preferred - AMT Registered Medical Assistant - American Medical Technologists
• Preferred - Nationally Certified Medical Assistant - National Association of Health Professionals
• Preferred - BASIC LIFE SUPPORT - American Heart Association
• Preferred - NCCT Medical Assistant - National Center for Competency Testing

Qualifications

• Strong written and verbal communication skills with the ability to work with patients, patient families and physicians in a tactful and professional manner.
• Satisfactory completion of applicable competency assessments and skills checklist for Level 2; demonstrates proficiency in all measured areas.
• Ability to begin the patient visit with eye contact, smile and greeting, while using the patient’s name.
• Ability to work independently and as part of a multidisciplinary team.
• Successful completion of assigned training and development programs for the role within the mandated time frame.
• Demonstrates ability to review computer reports following evidenced based guidelines.
• Demonstrated proficiency in motivational interviewing and teaching back method techniques.
• Ability to act quickly in emergency situations.

Skills

• Strong written and verbal communication skills.
• Ability to work independently and as part of a multidisciplinary team.
• Proficiency in computer skills demonstrated by successful navigation of the EMR with appropriate documentation.
• Proficiency in motivational interviewing and teaching back method techniques.
• Ability to act quickly in emergency situations.

Benefits

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Pay

Details on pay will be provided upon interview.

Schedule

Details on schedule will be provided upon interview.